DIGITALL

01/08/2025

Hello August. The perfect time to unplug and slow down.
From all of us at DIGITALL, we are wishing you a month full of calm, clarity, and mindful moments.

27/06/2025

Unlock insights in leadership, sales, and AI. Digital.Decoded podcast, hosted by Mario Pufahl and Andre Kiehne, is now available in English.

Catch the first episodes on YouTube: https://www.youtube.com/

26/06/2025

Why do so many CRM projects struggle despite great technology? Because CRM is a cultural challenge, not just a tech one.

Discover how role responsibility, purpose-driven structures, and a customer-focused culture drive lasting CRM success in our latest blog by Sabine Kirchem. Based on Frank Klinkhammer’s insights from “CRM Goes Digital.” Find out more now: https://eu1.hubs.ly/H0lhGlF0

CRM projects rarely fail due to technological issues; they often fail due to structural and responsibility-related matters, and above all, a lack of cultural change.

18/06/2025

We're buzzing with excitement to announce our ongoing support for European beekeepers through the "Adopt a Hive" program. This is our second year participating (though not consecutively), and we recognize the vital role bees play in our environment.

Bees are more than just honey producers; they're essential to our planet's health. They help maintain biodiversity and mitigate climate change through their incredible pollination efforts.

As part of "Adopt a Hive," we've adopted three beehives in Bulgaria, which are now home to over 180,000 busy bees. We have even received the fresh honey at our Sofia office and are thrilled to enjoy the sweet rewards of this meaningful initiative.
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How Our Beehive Adoption Helps:
By adopting beehives, we:
• Provide financial and operational support for local beekeepers.
• Stimulate economic activity in rural areas.
• Preserve beekeeping traditions and safeguard the honey bee population.
• Support the sustainable development of small communities.
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A huge thank you to Истински мед for making this possible and empowering companies to make such a tangible impact.
Let's keep working together for our pollinators and our planet.
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Learn more about the program: https://eu1.hubs.ly/H0l2xS-0

12/06/2025

CRM Goes Digital – From Theory to Practice
Customer relationship management isn’t what it used to be — and that’s exactly what the new book “CRM Goes Digital” explores in depth.

We sat down with one of the co-authors, Sabine Kirchem, our VP of Marketing & Communication at DIGITALL, to talk about the book, what inspired it, and why digital CRM (dCRM) is essential for modern business success.

From AI to omni-channel strategies and beyond, Sabine shares insider insights from 30 years of experience in the field – and why this book is a must-read for leaders navigating digital transformation.

Don’t miss this exclusive interview on our blog: https://eu1.hubs.ly/H0kYScK0

An Interview with Sabine Kirchem, Co-Author of the New Book on Modern CRM Practices

06/06/2025

We wish “Eid Al-Adha Mubarak” to everyone who is celebrating

03/06/2025

When leadership inspires, recognition follows. We’re proud to share that our COO and Managing Director for Bulgaria, Yordan Ginev, has been named one of Bulgaria’s Top 100 Executives for 2025.

This great acknowledgment is a testament to the vision, dedication, and impact of leaders like Yordan who drive positive change.

Curious what the “Top 100 Executives” index stand for? Learn more in our full article: https://eu1.hubs.ly/H0kG7Y-0

27/05/2025

New partnership with Thinkers ai: AI data directly in your CRM

We’re excited to announce our strategic collaboration with http://thinkers.ai, a leading provider of AI-powered market and competitive intelligence.

From now on, our customers can integrate Тhinkers ai data directly into their existing systems, including all major CRM platforms. The result: smarter decisions, streamlined processes, and a clear competitive edge. 🧠

With locations in Germany, Austria, Switzerland, and Bulgaria, DIGITALL and Тhinkers ai share a common mission to Plug & Automate – bringing AI and data where it counts the most.
https://eu1.hubs.ly/H0krc1R0

27/05/2025

New partnership with Thinkers ai: AI data directly in your CRM

We’re excited to announce our strategic collaboration with http://thinkers.ai, a leading provider of AI-powered market and competitive intelligence.

From now on, our customers can integrate Тhinkers ai data directly into their existing systems, including all major CRM platforms. The result: smarter decisions, streamlined processes, and a clear competitive edge. 🧠

With locations in Germany, Austria, Switzerland, and Bulgaria, DIGITALL and Тhinkers ai share a common mission to Plug & Automate – bringing AI and data where it counts the most.
https://eu1.hubs.ly/H0krfjP0

19/05/2025

We’ve leveled up – DIGITALL is now a Premier ServiceNow Partner.
Last year, we set the pace with impactful events and campaigns, proving that together with ServiceNow, we deliver more than just technology – we drive real transformation.

This year, we keep riding the wave with full energy and passion, and we’re proud to see our efforts bear fruit.

Thank you, ServiceNow, for the trust – here’s to many more milestones and countless customer success stories ahead.

Read more in our news: https://eu1.hubs.ly/H0k8Cwq0

16/05/2025

That’s a wrap on InfoSec SEE 2025.
Our Cyber Security team had an incredible two days in Pravets, Bulgaria, taking part in the 17th edition of Southeastern Europe’s leading cyber security event. From engaging keynotes and expert panels to thought-provoking conversations with fellow professionals, InfoSec SEE 2025 delivered on every front.

A major highlight for us was the session “Security in the Dark – Combating Shadow IT through Governance and Threat Intelligence”, led by our experts Stoika Temelkova, CISSP, CISM and Lyuboslav Stoimenov. Thank you to everyone who joined and contributed to the lively discussion.

The event concluded with a fantastic Gala evening — a perfect close to two days of knowledge-sharing, networking, and community spirit.

We’re proud to be part of this growing cyber security ecosystem and are already looking forward to InfoSec SEE 2026.

14/05/2025

From Idea to Impact in just 6 Weeks: Discover how AI agents are transforming medical customer service.

Join our free webinar on May 22, 2025, from 11:30 to 12:15 CET to see how our Medical Inquiry Agent (MIA) provides instant, compliant answers to inquiries about products, studies, and substances – eliminating the need for tickets, waiting, or manual research.

What to expect:
• Live demo
• Real-life use case
• Concrete next steps for implementation
• Q&A session with our experts, Christian BAECKER and Gian Arquint

This webinar is designed for pharma, medtech, and diagnostics teams looking for smart, scalable communication. It will be held in German.

Register now for free at https://eu1.hubs.ly/H0jYxXF0, and you’ll also gain access to the recording if you can’t attend live.