CONNEX Assistance

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CONNEX Assistance

CONNEX Assistance is the leading medical & technical assistance provider across the Middle East.

22/06/2025

We have officially joined the International Assistance Group (IAG) as the trusted Assistance Partner in Saudi Arabia.

Drawing on over 25 years of regional expertise and a commitment to quality, we are excited to bring enhanced collaboration, local responsiveness, and world-class standards to every case.

We look forward to working alongside IAG’s trusted network to support travelers and patients across the Kingdom.

03/06/2025

We’re proud to announce that CONNEX Assistance has officially joined the International Assistance Group (IAG) as the exclusive Assistance Partner for Saudi Arabia.

As IAG’s trusted partner in one of the world’s fastest-growing destinations, our Riyadh team will continue to deliver world-class medical and travel assistance to support our global clients on the ground.

This partnership reinforces our commitment to excellence, international collaboration, and responsive care across the Middle East.

Thank you to all IAG members for the warm welcome.

12/05/2025

As CONNEX Assistance ongoing expansion throughout the Middle East and Africa continues, Lara Helmi, our Managing Director, speaks to ITIJ about the company’s successes and challenges when selecting and maintaining medical providers in this diverse geographical area.

She discusses key markets like Saudi Arabia, where CONNEX Assistance is strategically positioned to offer local expertise in a fast-paced healthcare and regulatory environment, and also shares insights into our training programs for operational staff who need to stay constantly informed and educated about new providers, their capabilities and coverage.

05/05/2025

Lara Helmi, our Managing Director, talks to ITIJ about our expertise in providing assistance to our international clients in Africa.

She highlights some of the challenges travel insurance and assistance companies can face operating in this diverse and sometimes challenging area including overcoming cultural differences, language barriers, and significant financial and infrastructure hurdles.

Lara highlights the importance of deep local knowledge and having reliable providers who can make the difference between a successful outcome and a worsening situation.

28/04/2025

Saudi Arabia is rapidly transforming its tourism industry, solidifying its position as a top global destination.

In 2024, the Kingdom ranked third worldwide in tourism growth, with a remarkable 61% increase in international arrivals.

With this momentum, CONNEX Assistance’s office in Riyadh stands ready to support the growing demand for seamless travel and medical assistance.

09/04/2025

Did you know a standard passenger jet can be converted into a fully equipped air ambulance in under an hour, ready for repatriation?

CONNEX Assistance can organize your bed to bed repatriation when you need it the most.

30/03/2025

Wishing you a healthy and joyful Eid filled with peace, happiness, and the comfort of loved ones.

Eid Mubarak!

16/03/2025

Saudi Arabia's tourism sector has experienced remarkable growth in recent years, driven by strategic initiatives and significant investments.

In 2024, Saudi Arabia welcomed 30 million international tourists, a significant increase from 17.5 million in 2019.
’ office in Riyadh is a testament to our belief that Saudi Arabia will achieve it’s goals and will be the next major tourism leader in the Middle East.

04/03/2025

Medical repatriations are more intricate than they seem.

Handling them firsthand highlights the critical role our local and global provider networks play in ensuring smooth, and efficient care when it’s needed most.

10/02/2025

Proudly Serving Inbound Clients Across the Middle East & Africa!

With expert care and seamless support, we ensure every client’s journey is effortless and stress free.

Your trust drives our commitment to excellence.

For more information about CONNEX Assistance and our services in the region, visit www.connexassistance.com.

31/12/2024

Happy New Year to our valued partners, providers, team members, dedicated healthcare professionals, and the entire insurance and assistance community.

This year has brought us some amazing successes: adding 10 new countries to our coverage area, and a new operational office in Saudi Arabia, all of which we could not have achieved without your trust and support.

As we step into another year, we extend our heartfelt gratitude and look forward to more mutual success in the year to come.

Wishing you all, a wonderful year ahead.

11/11/2024

We're excited to have been named a finalist for Assistance Company of the Year!🎉

We are proud to see that our dedication and commitment to our clients wellbeing has been recognized by our industry peers, and that we are in such esteemed company in our category.

We wish all the finalists the best of luck, and look forward to seeing you at the awards ceremony. See you at the ITIJ Awards 2024!

Address

Karnak

Telephone

+2 02 3336 000 5

Website

http://www.connexassistance.com/

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