13/08/2025
Social Media Moderator Job Description:
• Monitor comments, messages, reviews, and posts across all assigned social media channels.
• Review and approve/reject user-generated content to ensure it meets community standards.
• Respond to inquiries, feedback, and complaints in a timely and professional manner.
• Escalate sensitive or complex issues to the appropriate internal teams (e.g., customer support, PR).
• Remove or report harmful, offensive, spam, or inappropriate content.
• Enforce community guidelines consistently and fairly.
• Track and report recurring issues, user sentiment, and community trends.
• Collaborate with content, marketing, and customer service teams to align tone, messaging, and engagement strategies.
• Stay updated on social media trends, platform updates, and moderation tools.
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Skills & Qualifications:
• Strong written communication skills with excellent grammar and tone adaptation.
• Attention to detail and ability to follow brand voice and guidelines.
• Good judgment for identifying harmful or rule-breaking content.
• Patience and professionalism when dealing with conflict or difficult users.
• Experience with social media platforms (Facebook, Instagram, Twitter/X, TikTok, LinkedIn, etc.) and moderation tools.
• Understanding of basic customer service practices.
• Ability to work under pressure and manage high volumes of interactions.
👉 Interested?
Apply now via LinkedIn or send your CV to info@kandilmedical.com with the subject line “Social Media Moderator”
