What are the opening hours?

Monday 9am - 11:45pm Tuesday 9am - 11:45pm Wednesday 9am - 11:45pm Thursday 9am - 11:45pm Friday 9am - 11:45pm Sunday 9am - 6pm

Centro

Centro is a diversified technology solutions provider. Centro is a diversified global business and technology consulting leader.

Our dynamic set of integrated technology solutions empowers your business to take advantage of digital opportunities through process orchestration and security enablement. We empower organizations to achieve their goals by focusing on data intelligence, digital solutions, customer experience, and Healthcare services. We build lasting relationships with our clients by delivering customized solutions that provide tangible results. The company's headquarters are based out of Winchester, VA; however, its reach now extends across the U.S. and worldwide to Egypt, the Philippines, UAE, and Saudi Arabia.

05/03/2026

At Centro, consistency is not left to chance, it’s built into how operations run.

In this case study, Centro enabled a single operator to manage 1,300+ cases while maintaining a 100% CSAT, through clearly designed workflows, structured quality governance, and continuous operational support.

This outcome reflects Centro’s approach to scale: designing operating models that protect performance, even as demand grows.

03/03/2026

Centro is named in the IAOP Global Outsourcing 100 for the 4th year running! 🏆

We’re honored to be recognized in the IAOP Global Outsourcing 100 for the fourth consecutive year. This is a testament to our team’s relentless drive, our clients’ trust, and our passion for outsourcing excellence.

Earning this award four years running pushes us to keep innovating, keep delivering, and keep raising the bar for what great BPO looks like.

Thank you for being part of this journey!

22/02/2026

Consistency doesn’t come from good intentions or service-level commitments.

It’s built into operating models, training frameworks, escalation paths, and governance—long before volume arrives.

After fifteen years of supporting growing businesses across regions and industries, one lesson remains clear: reliable experiences are the result of deliberate design, not optimistic assurances.

That’s where real trust is earned.

18/02/2026

Ramadan Kareem from Centro 🌙

As we welcome this meaningful month, we’re reminded of the importance of empathy, integrity, and coming together as one community.

May Ramadan bring peace to your homes, clarity to your goals, and renewed purpose to all that we do — together. ⭐️

14/02/2026

Dipped in Chocolate. Covered in Smiles. 🍫⛲️❤️
Valentine's Day at Centro was a little extra sweet this year!
Our Chocolate Fountain Station brought teams together, offering a moment to pause, connect, and enjoy a well-deserved treat.
Thank you to everyone who joined and made it special.
We're curious to know, what's your favorite snack to dip in chocolate?

12/02/2026

Customers do not experience delivery centers or organizational charts.

They experience one brand, one conversation, and one standard of service.

In contact center outsourcing, global delivery only works when operations are unified. This means consistent training frameworks, aligned quality governance, shared performance metrics, and clear ownership across every location.

At Centro, scale is designed to protect the customer experience. When the model is unified, global support feels cohesive no matter where it is delivered.

10/02/2026

Going The Extra Mile Is In Our DNA:

During our monthly floor meeting, led by our Executive Chairman, Mr. Hesham Farag, we gathered to celebrate the excellence happening on our floors every day.

Special recognition to our outstanding Centroees who always go the Extra Mile:

Team Leader, Anna Black

Trainer, Grace Anthony

Team Leader, Adam Marks

SD Agent, Julie Collins

Thank you for your hard work and for keeping our core value "Pursuing Excellence" alive and thriving.

04/02/2026

When internal teams handle everything, performance drops everywhere.

High-growth companies separate:

• What must stay in-house
• From what should be operationalized and scaled

Strategic BPO allows leaders to:

• Reduce operational drag
• Improve consistency and QA
• Move faster without adding complexity

The goal isn’t outsourcing more. It’s operating smarter.

Refocus your teams on what matters most.

03/02/2026

Your work matters. Your impact matters. But your health comes first. ❤️‍🩹

In this video, Executive Chairman, Mr. Hesham Farag invites every Centroee to start 2026 by changing one habit that supports a healthier, more balanced life.

What's the one thing you'll change for your health this year? 🏋

Share it with us- and take the first step today.

28/01/2026

Today, we shed the spotlight on our multifaceted HR team.

They are Talent Scouts, Coaches, Strategic Partners, and Culture Champions.

Their goal is to make a difference in Centroees’ lives every day.
They attract top talent, improve retention rates, and foster a positive, high-performance culture where every Centroee can thrive.

Meet the team whose dedication drives our growth, engagement, and long-term success.

27/01/2026

Scaling operations while maintaining quality begins with prioritizing your team.

At Centro, we recognize that investing in our people is fundamental to delivering exceptional client outcomes.

Our approach to scaling emphasizes team stability and operational readiness, ensuring consistent performance as business demands grow.

Our Scalability Approach covers:
How Centro's Talent Pool equips high-performing professionals to support client growth
The impact of digital enablement on operational efficiency
The importance of team continuity in delivering value to global organizations
Begin scaling with a clear, purpose-driven strategy.

Read the full blog post here: https://centrocdx.com/growing-careers-while-scaling-businesses/

26/01/2026

Centro is proud to be recognized at Zoho Inspire as Key Contributor of the Year – Egypt.

This recognition reflects the consistency of our impact, the strength of our partnership with Zoho, and the teams delivering meaningful results across the market.

We were pleased to be part of Zoholics Dubai, where we connected with partners and clients across the Zoho ecosystem to exchange insights and strengthen collaboration.

Thank you to Zoho Middle East & North Africa, Hyther Nizam, Tonia Lecentina Sherine Innocent, and Seif ElAdly for the continued trust and partnership.

Address

21515 Ridgetop Circle, Suite 120
Sîdi Gâbir
20166

Opening Hours

Monday	9am - 11:45pm
Tuesday	9am - 11:45pm
Wednesday	9am - 11:45pm
Thursday	9am - 11:45pm
Friday	9am - 11:45pm
Sunday	9am - 6pm

Telephone

+20227729701

Website

http://www.centrocdx.com/

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