02/01/2026
Feedback is 'Gold'. Especially when it comes to treatments.
It's a way of knowing you are on the right track, or that you need to adjust something in order to get on that track.
I find a BIG percentage of clients DON'T give you feedback on their treatments. Sometimes you see them out and about a year later and they'll say the treatment was great and they were all good.
This is frustrating as often you just don't know for sure whether what you've done for them has worked, or not.
A few weeks ago I had a new client in. They'd had a bad accident around 7-8 years ago and have been struggling ever since. Hospital visits concluded they couldn't do anymore after major surgery.
The client was now struggling to walk very far (a few hundred meters at most) and was walking by compensating their gait.
In they came and we worked on them. Testing their ability to climb a step following the treatment found they could do this unaided - before treatment they had to hold on to something then 'jerk' the movement.
Anyway, gave them some homework, told them they would need some further treatment but to let me know in a weeks time how they were getting on. Radio silence.
This week was 3 weeks since the treatment and a family member of the client stopped me while out walking saying how much improvement there had been and the person was walking so much better. I said I had no idea as they hadn't got back to me. They did say the client had been ill and it was Christmas but they would mention it to them.
As we walked away, my wife commented how frustrating it must be when this happens. It is.
I then got a WhatsApp a day or so later saying how much better they were feeling and moving so much better.
It's not a criticism of anybody but if they had messaged me and said there was no difference, I could suggest or do something different - sometimes we will be working on a secondary issue but need to find the root cause. If they had messaged to say how much better they felt, I could reiterate how important it was to keep up with homework, or come back in and we can do some more work to improve things further.
I get it that we are all busy and forget to do things, but feedback is key. I can now go into their treatment notes and add in how much improvement they had.
It's like when you go to a doctor for illness (I wouldn't know😀) and they give you some meds but they make you worse or give you bad side affects. The doctor will most likely change the brand of meds or change the dosage or give you something completely different.
So give that feedback. It helps more than you know. Even if it is a review on their page, or similar - HINT!