MCI was founded in Madrid, Spain in 2002 and since that time, it has been providing management and administration solutions to the travel claims sector. Nowadays, MCI has moved to new premises in order to be able to satisfy the increase of work from our existing insurers. Our main target is settling a transparent, accurate and easy to do claims management process reducing costs for all parts involved in the claims sector and providing excellent service at the same time. Thanks to the close relationship existing among our company staff we are sure that we definitely have achieved our goal, although we keep on striving to improve our services. Our ability to adapt and evolve is the key to the success we have forged in an industry as competitive as the medical assistance industry. We believe our growth and increasing popularity is due to our firm belief in ourselves, our ideas, and our willingness to provide excellence in cost control. Transparency and open book approach to the cost containment process is highly valued by our partners. Flexibility and an excellent relationship with medical providers ranging from small clinics to the powerful holding companies of the largest clinics and hospitals have made us being chosen by a large number of insurers for claims management and cost containment purposes. Our high standards based on integrity and ethics have lead us to work with the most respected companies, famous in this sector for their excellent reputation. Our experienced medical team with proven sound knowledge within health care business provide accurate evaluation of treatments and negotiate important discounts with clinics. A team of doctors and critical care nurses with extensive experience is available by phone 24 hours a day. Leveraging skills obtained in the field to handle medical emergencies abroad, they are not only able to make timely, informed decisions, but also provide real empathy and care. It is this personal touch that makes all the difference, as clients feel reassured knowing that they are in the best hands. MCI is certified in ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems) and ISO 27001 (Information Security Management), ensuring that the company follows the requirements, specifications and guidelines set forth to ensure that we are consistently producing services that meet the highest standards. Not only that, but our certifications also mean that our services are safe, reliable and of good quality. We have processes in place to minimize waste and error, and to increase our productivity.
