20/11/2025
A Little Honesty About Cancellation Policies
I’ve been seeing more and more therapists and self-employed practitioners needing to remind people of their cancellation policies. And—here I am too.
On Monday, when I tore my calf and had two appointments booked with two other self-employed professionals, I let them know immediately and told them I’d still pay for the sessions. Because the truth is this:
My injury isn’t their responsibility.
Me ripping my calf muscle doesn’t pay their rent, doesn’t fill that suddenly empty space, doesn’t cover their bills, and doesn’t feed their children.
It’s the raw and uncomfortable reality no one in the service industry likes talking about.
I am genuinely grateful for everyone who comes to see me. It’s an honour to be part of your journey and to support your health. I truly understand the pressures of life—because of what I do, I also understand that most of the reasons people cancel or don’t show are the very reasons they do need treatment.
We live in a stressful, overcommitted world.
But here’s the part I can’t soften:
I can help you—but only if you’re here.
I can’t help if you forget your appointment, arrive too late for a full session, get sick last-minute, or can’t get away from work.
This month alone, I’ve had £315 worth of missed appointments for reasons like these.
Ask yourself honestly:
How would you cope if £315 simply disappeared from your monthly income?
So, with that said, I’m returning to taking deposits. It’s not something I enjoy, but it’s necessary not only for my business—but for fairness.
Deposits will no longer be refunded or transferred for any reason within the 48-hour cancellation window, and if an appointment is missed, an invoice for the remaining balance will be sent.
Thank you for understanding, and thank you—truly—for valuing the work I do.
-employed
