17/12/2025
Questions to ask a funeral director – Part 2
This is the second in a series of four posts: questions to ask a funeral director. We hope these posts will give you ideas about what you might want to ask, so that you can feel more informed, supported and confident when choosing a funeral director.
Question
Will we be looked after by the same person from the first phone call through to the funeral day?
Our answer
We believe that continuity of care matters; that people value getting to know one or two familiar faces, who take the time to understand them, their family and the person who has died. When this happens, each conversation can build on the last, trust grows, and there is a shared sense of what matters most to you.
From the very beginning, we have shaped Circle Funerals around this. It is just the two of us - Jeremy and me (Sara). From the first phone call, through each conversation and on the day of the funeral itself, you will be dealing with one or both of us. We have always believed that this continuity of care makes the process simpler and gentler for you, and means that on the day of the funeral the person standing beside you will have a sense of your person in the way you have chosen to share – so our support and the service itself feel reflective and meaningful.