North Surgery, Annan

10/03/2026

If you've received an email inviting you to re-register for on-line Patient Services and still having issues, please check the on-line help pages at https://help.visionhealth.co.uk/Patient_Services_-_Patient_Help_Centre/v1.7/Content/B_Help/Registration/Registration.htm
If you have accidentally deleted the email, don't worry, we will automatically issue a reminder after 14 days

Congratulations to the 705 patients who have registered.📲
Please note - you need to have provided your email address to the Practice to be included in this service - drop us an e-consult with your up to date contact details.

03/03/2026

Joining Patient Services (was previously called Patient Access)
1. Open the email, make a note of the login details
Account ID
Linkage Key -
2. Choose Register new account below the login box
3. Choose ‘YES’ - When asked if you have received a registration letter, it means the e-mail you received and add the Practice ID shown on the email.
4. Enter your Account ID and Linkage ID from the email - be careful it's case sensitive
5. Create a unique username
6. Enter your chosen password in both password boxes – make a note of your username and password – you’ll need them later
7. Add your personal details and then tick the box to agree to the terms & conditions and Privacy Policy.
8. Tick the box ‘I am not a robot’
9. Select the ‘Register’ box
This is the registration period only. You will not be able to order prescriptions yet. Prescriptions can be ordered using e-Consult or by completing the 'repeats' page of your prescription and dropping it into the prescriptions box by the Reception desk. You can also telephone these through as you did previously.

03/03/2026

We now have our new computer system installed. We're all trying hard to learn the best way to use it - Please be patient with the Practice team.

19/02/2026

Tomorrow (Friday 20th), Monday and Tuesday next week we will only be able to see urgent patients and give only urgent acute prescriptions, as we prepare for our turn to move to the new Scotland-wide computer system.
We will not be able to offer:
- routine appointments
- Patient access & e-Consult as these will be closed from 2pm today.
- answer calls for routine appointments or test results
- issue any repeat prescriptions
- issue sick notes (we will issue backdated ones if required when we're back on-line on 25th)

We will not be able to make exceptions. If you find yourself without enough medicines during this time, please speak to your usual pharmacist who my be able to issue an emergency supply. For advice for routine ailments please ring 111 or go to https://www.nhs24.scot/

16/02/2026

Please remember - this Friday (20th February), Monday (23rd) and Tuesday (24th) we will only be able to see urgent patients and give only urgent acute prescriptions as we prepare for our turn to move to the new Scotland-wide computer system.
We will not be able to offer:
- routine appointments
- e-Consult requests
- take telephone calls for routine appointments
- give routine test results
- issue any repeat prescriptions
- issue sick notes (we will issue backdated ones if required when we're back on-line on 25th)

We will not be able to make exceptions so please request your repeat medications well in advance. If you find yourself without enough medicines during this time, please speak to your usual pharmacist. For advice for routine ailments please ring 111 or go to https://www.nhs24.scot/

09/02/2026

Just a reminder that on Friday 20th February, Monday 23rd and Tuesday 24th we will only be able to see urgent patients and give only urgent acute prescriptions.
We will not be able to offer:
- routine appointments
- accept any e-Consult
- take telephone calls for routine appointments
- give routine test results
- issue any repeat prescriptions
- issue sick notes (we will issue backdated ones if required when we have our new computer system on and after 25th February.

We will not be able to make exceptions so please request your repeat medications well in advance. If you find yourself without enough medicines during this time, please speak to your usual pharmacist

23/01/2026

Please be aware that there is a telephone outage affecting a large number of customers across Scotland. We cannot divert incoming calls to our practice mobiles. Please use the eConsult system if you can as we are still able to receive these. If you are expecting a telephone call this morning, please be aware that this may come through as an unknown number and may be a delay. As we know more, we will keep you informed. Please bear with us as we navigate this situation which is out of our hands. Thank you.

22/01/2026

23/12/2025

Congratulations to our Colouring Competition winners, Nathan, Lincoln, Tanya and JJ! Well done 🎅🦌🎄

02/12/2025

There has been a large increase in patients attending the practice with coughs, colds and flu symptoms and others with vomiting and diarrhoea bugs. The best advice is to stay home and consult https://www.nhsinform.scot/ in the first instance for advice about how best to look after yourself and your loved ones.
If you do need to come to the surgery with any of these symptoms you will be asked to wear a face mask to protect the vulnerable members of our community.
All patients should use the hand sanitiser provided at the desk.
Our team are working hard to deal with the rise in demand so please be kind & be a patient patient.
Thank you.

NHS inform is Scotland's national health information service helping the people in Scotland to make informed decisions about their own health and the health of the people they care for