12/03/2026
Wow. Today a family came in to say a huge thank you after losing their loved one only a few weeks ago.
They wanted to express their heartfelt gratitude for everything the team did in supporting both their loved one and the family through what was truly a difficult journey and an incredibly hard decision. Knowing that his medical care would be taken care of with dignity, compassion and without pain gave them the peace of mind they needed.
Because of this, the family were able to spend their time simply being family again — reminiscing together with laughter and tears — knowing they had precious quality time rather than needing to be the carers.
When their loved one first arrived, he said how thankful he was that it didn’t look like a hospital or a care home, but more like a hotel, with windows looking out onto nature and the gardens.
The flowers they brought are now in the community, chosen by the family in the colours of Signature. The words written in their card were incredibly thoughtful and are a true testament to the care team who give so much, day in and day out, and deliver such a high standard of care.
Thank you, Team Ascot. Lodge Brothers Masonic M/G