Frimley Excellence

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Welcome to the official page of the Frimley Excellence programme

05/05/2026

Here are the latest colleagues to have attended our Yellow Belt conversion course 💛 👏
A fantastic session sharing their previous improvement experience, while building capability in the Frimley Excellence way of improvement 💡

04/05/2026

More good news to celebrate with the My Frimley Health Record app!

The Digital Transformation Team, working alongside the Paediatric Team, have successfully streamlined the proxy registration process, making it quicker and easier for parents and carers to manage their child’s medical care.

Proxy access can now be set up in an average of just 1.5 days. Once in place, parents and carers can conveniently view their child’s health information, upcoming appointments, test results, and medications.
This improvement helps families stay informed, engaged, and in control of their child’s care.

Well done to everyone involved, and a special thank you to Charlotte Kitteringham, Service Manager for Paediatrics, for helping to drive this improvement forward 👏

01/05/2026

is often described as a marathon, not a sprint - and our latest Yellow Belts at are off to a great start on their improvement journey🏃‍♀️
Pacing themselves with new skills, they can build the momentum needed to go the distance, step by step💛

30/04/2026

Ahead of launching our new wave of FX Huddles (formerly known as FXIS), we’ve been piloting refreshed teaching sessions, and we’re excited to welcome teams from Frimley and Heatherwood orthopaedic & surgical wards next week to the programme! 😄 Frimley Health

29/04/2026

We’re celebrating the fantastic progress in patient uptake of the MyFrimleyHealth Record (MFHR) app within Frimley Health NHS Foundation Trust 👏

Key results:
• MFHR App users: 43% → 59% (Aug ’24 to Mar ’26) - up 16 points
• Patients with 3+ sessions: 73% uptake
• Last month, 70% of all patients were MFHR App users
• Nearly 400,000 signed up so far with +8,000 every month

These results reflect a truly collaborative effort. A huge thank you to colleagues across the Trust from teams including Inpatients, Outpatients, Patient Experience, Booking, Communications, EPR, Information Governance, Reception, Paediatrics and Maternity for delivering a series of practical improvements that are making a real difference.

Led by Frimley Excellence’s Digital Transformation team, this work has driven increased MFHR uptake while improving the experience for both patients and colleagues.

For colleagues across the Trust, please continue to encourage patients to activate MFHR and make the most of the app - every conversation counts!

20/04/2026

21 Paediatric Preceptors from joined us to sharpen their White Belt skills ⚪ - spotting opportunities to improve care in their areas. They explored the 8 wastes & how to tackle them using the PDSA cycle for 😄

07/04/2026

“Without data, you’re just another person with an opinion.” 🗃️ The King Edwards Out Patients team used data from self check-in screens highlight the extent of their problem to tech teams, leading to a simple fix that made a huge difference! 👏

06/04/2026

Brilliant learning from the Frimley Outpatients team! 👏 Swapping their pin board for a Microsoft Form boosted morale survey responses and delivered clearer insights for improvement! 🔍

02/04/2026

Wexham Park Outpatients have worked hard to improve wheelchair access for patients on arrival. Although proving tricky, the team have applied improvement tools to establish what they can control to ensure patients arrive with minimal delay & stress 🙌

01/04/2026

FXIS helped Aldershot Outpatients pause before acting ⏸️ shifting from quick fixes to clearer problem understanding. Using data, shared dialogue, scorecards & PDSA, they now implement change more intentionally, with greater clarity & sustainability 😄

31/03/2026

FXIS helped Aldershot Outpatients pause before acting ⏸️ shifting from quick fixes to clearer problem understanding. Using data, shared dialogue, scorecards & PDSA, teams now implement change more intentionally, with greater clarity & sustainability 😄

30/03/2026

Proud to celebrate 5 Outpatient teams from wave 11 of the FXIS programme! They shared inspiring journeys & tested tools like safety calendars, process maps, fishbones, 5 whys & brainstorming. Stay tuned as we spotlight each team’s over the coming days 🎉🌟

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