Avebury Osteopath, Abi Shrapnell

Avebury Osteopath, Abi Shrapnell Due to limited phone signal in the area please watsap, email or Facebook message to book.

COMPLAINTS PROCEDURE

Step 1
If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know. We will treat your complaint seriously
Work to resolve your complaint promptly and in confidence. Learn lessons and use them to review and where appropriate improve our service

You can make your complaint us either in person, by phone or in an email to Abi.shrapnell@gmail.com or by letter. Whether you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will attempt to ring you to discuss the matter or invite you to come to the practice to do so (within covid protocols). Step 2
Institute of Osteopathy Complaints Resolution Service

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email enquiries@osteopathy.org

Step 3
General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.

Chronic pain rarely begins as pain.It often starts in a body that was once familiar.Capable. Reliable.Then something cha...
29/01/2026

Chronic pain rarely begins as pain.

It often starts in a body that was once familiar.
Capable. Reliable.
Then something changes — an injury, stress, illness, or a season that asks too much for too long.

At first, the body adapts.
It compensates. It pushes through.
Until one day, symptoms stop leaving.

What many people don’t see is the in-between:
The confusion of “Why isn’t this settling?”
The grief of a body that no longer responds the same way.
The quiet strength it takes to keep showing up to life while carrying discomfort no one else can measure.

Chronic pain isn’t a failure of the body.

It’s often the story of a system that has been trying to protect, adapt, and survive.

And the people living in these bodies are not brave because they have no choice in this —
They are strong because they continue, even when choice was taken away.

We asked you what you think of clinic... How you feeling we treat you.. and what we could do better....
20/01/2026

We asked you what you think of clinic... How you feeling we treat you.. and what we could do better....

We asked you how we could improve. Over the next few weeks I'm going to try and share your feedback 😊🎊
17/01/2026

We asked you how we could improve. Over the next few weeks I'm going to try and share your feedback 😊🎊

There is no virus that “only” causes serious harm in people who are high-risk. And even if there were, it would still be...
14/01/2026

There is no virus that “only” causes serious harm in people who are high-risk. And even if there were, it would still be important to protect yourself and others. As virus spread remains high (and even when it’s lower), please take steps to prevent getting and spreading illness in order to protect your own health and the health of others.

Hello.... Every few years I need to collect feedback from patients to renew my clinical registration (and because I alwa...
12/01/2026

Hello....
Every few years I need to collect feedback from patients to renew my clinical registration (and because I always want to be the best version of my business for you)

Would you please consider completing this anonymous feedback form?

Please do feel free to be brutally honest

https://www.surveymonkey.com/r/LZB5KGS

Someone is giving it his best puppy dog eyes.... He has 2 cancellation slots available this Sunday morning... Sore? Wait...
02/01/2026

Someone is giving it his best puppy dog eyes....

He has 2 cancellation slots available this Sunday morning...

Sore? Waiting for the sign from the universe that you should book? This is it!

Rio is sad😭 His first patient has cancelled He's hoping a lovely hooman can make him happy by taking that slot.. Could i...
28/12/2025

Rio is sad😭

His first patient has cancelled

He's hoping a lovely hooman can make him happy by taking that slot..

Could it be you?

25/12/2025
Don't forget to pace yourselves this Christmas 🎄 There is a load of pressure for perfection this time of year.... You ar...
24/12/2025

Don't forget to pace yourselves this Christmas 🎄

There is a load of pressure for perfection this time of year.... You are enough. What ever preparation you did for Christmas, it was enough. All your loved ones need for Christmas is you.

Just need a chat? Message please. We genuinely care. You don't need to have an appointment booked to drop us a message for a chat.

There are a number of slots left in the new year for Avebury... If you need a post festivities bounce back..I know I wil...
23/12/2025

There are a number of slots left in the new year for Avebury... If you need a post festivities bounce back..I know I will!

Address

The Granary Clinic, Manor Farm
Avebury
SN81QY

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