Avebury Osteopath, Abi Shrapnell

Avebury Osteopath, Abi Shrapnell Due to limited phone signal in the area please watsap, email or Facebook message to book.

COMPLAINTS PROCEDURE

Step 1
If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know. We will treat your complaint seriously
Work to resolve your complaint promptly and in confidence. Learn lessons and use them to review and where appropriate improve our service

You can make your complaint us either in person, by

phone or in an email to Abi.shrapnell@gmail.com or by letter. Whether you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will attempt to ring you to discuss the matter or invite you to come to the practice to do so (within covid protocols). Step 2
Institute of Osteopathy Complaints Resolution Service

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email enquiries@osteopathy.org

Step 3
General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.

We know who we are waiting for.....
30/08/2025

We know who we are waiting for.....

06/08/2025
We are closed this coming Sunday for some much needed R&REven super humans need a Sunday off every few months 💪
05/06/2025

We are closed this coming Sunday for some much needed R&R

Even super humans need a Sunday off every few months 💪

Always learning to improve your care...
24/05/2025

Always learning to improve your care...

Back Pain? Here’s When to Go to A&E vs When to Self-Manage or See an OsteopathBack pain is incredibly common, but not al...
22/05/2025

Back Pain? Here’s When to Go to A&E vs When to Self-Manage or See an Osteopath

Back pain is incredibly common, but not all pain needs a trip to A&E. Here’s a quick guide to help you decide:

Go to A&E or Call 999 If You Have:

Loss of bladder or bowel control

Numbness or tingling around your ge****ls or buttocks (saddle numbness)

Severe back pain following a serious accident

Sudden, severe weakness in your legs

Back pain with a high fever or unexplained weight loss
These could be signs of a serious condition like cauda equina syndrome or spinal infection and need urgent medical attention.

See an Osteopath or Self-Manage If You Have:

General lower or upper back pain from posture, strain, or mild injury

Stiffness or discomfort that gets better with movement

Aches that respond to rest, gentle exercise, heat, or over-the-counter pain relief

Recurring back tightness linked to work, stress, or daily habits

Osteopaths can help with hands-on treatment, advice, and exercises to relieve pain and improve function—great for most non-urgent back issues.

Unsure? Call NHS 111 for advice 24/7.

Stay informed, stay safe—and don’t ignore red flags when it comes to your spine.

Let me know if you want this styled more casually or formatted for a clinic/business page.

You said:
Please make this more casual and try to encourage self management where appropriate to prevent unnecessary emergency department attendance
ChatGPT said:
Sure! Here's a more casual, friendly version that encourages self-management while still pointing out when A&E is necessary:

Back Pain? Here's When to Worry – and When You Probably Don’t Need A&E

Back pain can be frustrating—but the good news is that most of the time, it doesn’t need a trip to A&E.

When you do need to get checked urgently (call 999 or go to A&E):

You’ve lost control of your bladder or bowels

You’re getting numb or tingly around your ge****ls or bum (saddle area)

You have sudden weakness in your legs

Your pain started after a serious accident

You have back pain with a fever or unexplained weight loss

These can be signs of something serious—don’t wait around, get help.

For everything else? You're probably safe to manage it yourself or get some support from a professional like an osteopath.

That includes things like:

General aches from poor posture, lifting, or sleeping funny

Stiffness that improves when you move

Muscle tightness or tension from stress

A twinge after exercise or DIY

Top tips for self-managing back pain:

Keep moving—gentle activity usually helps

Use heat (like a hot water bottle) to relax tight muscles

Take over-the-counter pain relief if needed

Try stretching or mobility exercises

See an osteopath or physio for hands-on help and advice if it’s not settling

Worried or unsure? NHS 111 is there 24/7 to guide you.

Let’s save A&E for real emergencies—and take control of back pain where we can.

There is a bit of a buzz about the clinic at the moment.... We are aiming to change booking software in June... This mig...
18/05/2025

There is a bit of a buzz about the clinic at the moment.... We are aiming to change booking software in June... This might mean that when I migrate your details and terminate with Fresha you get some emails... Not sure... Watch this space... New software looks better... More intuitive.. so fingers crossed it's the right move!!

Excitingly we have made the commitment to support an athlete who happens to be deaf to attend the deaflympics. All being...
11/05/2025

Excitingly we have made the commitment to support an athlete who happens to be deaf to attend the deaflympics. All being well we will try and keep contributing to their journey in the world of competitive swimming.

Don't forget to self care this Easter!
19/04/2025

Don't forget to self care this Easter!

**Please read 🙏**Our last price rise in Avebury was in May 2023. Obviously since then, rent, and other costs have increa...
14/04/2025

**Please read 🙏**

Our last price rise in Avebury was in May 2023. Obviously since then, rent, and other costs have increased.

To keep the business sustainable prices will rise to £64 for follow up and new patients on the 1st of June 2025.

NHS patient rate will increase to £62.

I am sorry 😔 but I am sure that you will understand

Misinformation about tuberculosis (TB) puts millions of lives at risk.  Let’s set the record straight! 💡❌ Myth 1: TB is ...
21/03/2025

Misinformation about tuberculosis (TB) puts millions of lives at risk. Let’s set the record straight! 💡

❌ Myth 1: TB is no longer a major health problem.
✅ Fact: TB is still one of the world’s deadliest infectious diseases. It affects people in all countries and age groups.

❌ Myth 2: TB only spreads among the poor or homeless.
✅ Fact: While poor living conditions can increase risk, TB is airborne and spreads through coughs, sneezes, and close contact.

❌ Myth 3: If you don’t have symptoms, you don’t have TB.
✅ Fact: Latent TB infection has no symptoms, but it can develop into active TB disease later.

❌ Myth 4: Once you start TB treatment, you can stop when you feel better.
✅ Fact: Stopping treatment too soon can lead to drug-resistant TB, which is much harder to treat.

📎 Learn more: bit.ly/4kDzfPr

21/03/2025

👩🏻‍🦱👱🏼‍♀️👧🏽 Did you know that endometriosis affects 1 in 10 women and girls of reproductive age worldwide?

🔍 What is it?
Endometriosis is a disease in which tissue similar to the lining of the uterus grows outside the uterus.

🥀 For some women, endometriosis can take a big toll, physically and emotionally.

🩺 Symptoms include:
😰 Severe pelvic pain, especially during a period
😣 Pain during s*x, bowel movements, or urination
😴 Fatigue
🩸 Heavy or irregular periods
💔 Trouble getting pregnant
🤢 Bloating or nausea
😓 Depression or anxiety

⚠️ Despite its impact, endometriosis is often misdiagnosed or ignored.

🙌 Raising awareness and advocating for early diagnosis can slow or stop the progression of the disease.

🔗 Learn more: bit.ly/3QKs9uI


Address

The Granary Clinic, Manor Farm
Avebury
SN8 1QY

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