This page is here for all patients, of The Mandeville Practice, as a virtual noticeboard, filled with interesting topics, learning opportunities, and a way to let you know about any changes that are occurring, together with announcements of service improvements. The Practice continues to support its patients and shares valuable and interesting information in the best and most efficient way possible. Because all complaints need a prompt and sometimes immediate response, we have provided a link to the Practice Complaints Policy below which will need to be followed to ensure all complaints are dealt with promptly. COMPLAINTS PROCEDURE
https://www.mandevillesurgery.co.uk/about-us/practice-policies/patient-rights/complaints/
or email:
feedback.mandeville@nhs.net
The New PPG Board can be contacted at ppg.mandeville@nhs.net
As of 1st July 2022, we now form part of the Maple Primary Care Network (PCN), which consists of The Mandeville Practice, Poplar Grove Practice and Oakfield Surgery. There have been a large number of ongoing improvements, since Alexis Taylor took over as Practice Manager, together with Lisa Welch, the new Patient Services Manager and the continuous support of Ratish Pillai, Business and Operations Manager. You may also be aware that we also now have a newly formed Patient Participation Group (PPG) Board, which replaces the old PPG Committee. Ultimately this will greatly improve the interaction between the patients, the Practice Senior Management Team, the Primary Care Network (PCN), consisting of The Mandeville Practice, Poplar Grove Practice and Oakfield Surgery, together with the Buckinghamshire, Oxfordshire and West Berkshire Integrated Care Board (BOB ICB), replacing the old Buckinghamshire Clinical Commissioning Group (CCG) in July 2022, as part of the NHS 10 Year Plan. Further information services will also become available, to patients, who visit the Practice regularly, in addition to our existing online offerings, with the construction of an in-house PPG Noticeboard, containing information about the PPG and other services to support patients and their families. If for any reason patients and/or their carers have any concerns or complaints, we would still encourage you to contact your specific Practice and/or Patient Services Manager, in the first instance, on the following:
The Mandeville Practice:
feedback.mandeville@nhs.net
ppg.mandeville@nhs.net
https://www.mandevillesurgery.co.uk/.../patie.../complaints/
Poplar Grove Practice:
feedback.poplargrove@nhs.net
PGPPG@outlook.com
https://www.poplar-grove.co.uk/pati.../complaints-procedure/
Oakfield Surgery:
01296 423797
http://www.oakfieldsurgery.co.uk/
Thank you for your continued support.
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This page is not constantly monitored, however, it is reviewed on regular basis.
