Winscombe & Banwell family practice

28/04/2026

Please click on this link to see the Spring edition of newsletter.

Wishing all our patients a very Merry Christmas and a healthy New Year! From all the practice staff.

16/04/2026

Due to a nationwide technical problem, we are needing to take urgent queries only at this time and having to close our Banwell (and locking site)
We have very limited current access at Winscombe and can take some urgent queries here. Phone lines are working please only phone if your query cannot wait until later this afternoon.

EDIT - This now appears to be resolved and have resumed normal service.

14/04/2026

It’s happening — 28th April
Our new appointment system goes live.

Here’s what’s changing:
✓ Anima replaces AskMyGP — no login needed, just visit our website
✓ NHS App integration — see your appointment times and use self-check-in
✓ 2-hour telephone windows — with reminders so you know when to expect our call
✓ Clinician-led decisions — we’ll match you to the right appointment type
✓ Continuity of care — we’ll prioritise booking you with your usual clinician
✓ Proactive reviews — more time for medication checks and planned care
These changes come from your feedback. Thank you for helping us improve.
Phone and reception remain available.

12/04/2026

In our new appointment system - A clinician will review your request and decide the best way to help you.
Where a telephone call won’t be sufficient, you’ll be booked directly for a face-to-face appointment. No need for a phone call first.
Telephone appointments are still available where this is the most helpful and efficient way to address your concern.
To help our clinicians manage their workload effectively, certain appointment types are available at specific times of day. This structure means we can plan better and give you more focused care.
Be clear about your preference when submitting your request — it helps us understand what matters to you.

09/04/2026

We’ve heard your feedback: waiting all day for a phone call isn’t ideal.

From late April, when you have a telephone appointment, we’ll give you a 2-hour window.

You’ll receive a reminder ahead of time with your call window — for example: “Your call window is 9:00am - 11:00am”

We’ll try to reach you twice within this window and leave a message each time, so please keep your phone nearby and answer unknown numbers during this time.

09/04/2026

From the 28th April - Your appointments will now appear correctly in the NHS App.

This means you'll be able to see your appointment time clearly — and when you arrive, you can use our self-check-in screens for all professionals

This helps us run more smoothly and means less time waiting at reception.

Consistent appointment times help us plan our day better, which means better care for everyone.

31/03/2026

From late April, there will be a new way to contact the practice online — powered by Anima.

No login. No password. Just visit our website and tell us about your problem.

The more you tell us, the better we can help. Our new system gathers the right information upfront, so we can direct you to the right care faster.

Phone and reception remain available if you prefer.

30/03/2026

We're making some improvements to our appointment system over the coming weeks.
Our goal is simple: make it easier for you to get the right care, at the right time, in the way that works best for you.
Over the next few weeks, we'll share more details about what's changing and what it means for you.
Changes start late April 2026.

18/03/2026

17/12/2025

Please click on the following link for the latest edition of our newsletter!

Wishing all our patients a very Merry Christmas and a healthy New Year! From all the practice staff.