West Quay Medical Centre

19/12/2025

*Now resolved 8.18am

We are aware of a phone fault this morning when calling the main surgery number. To contact us please call our automated appointment line on 01446 500578. Thank you.

18/12/2025

Christmas has crept up on us fast! It’s important you check you have enough medication for over the festive period.

Please note: Prescription requests take 72 hours to process and you need to allow time for the pharmacy to dispense, so plan ahead to avoid running out.

You can order your repeat prescriptions in the following ways:
1️⃣ NHS Wales App – https://app.nhs.wales/login
2️⃣ Through your chosen pharmacy if they normally order for you.
3️⃣ Completing a prescription request slip and handing it to reception.

Holiday Closures
🎅Thursday 25th December (Christmas Day)
🎄Friday 26th December (Boxing Day)
🎊Thursday 1st January (New Year’s Day)
❌ Please do not leave requests until the last minute!

17/12/2025

These are some of our community pharmacists from across Cardiff and Vale.

Your local community pharmacy does so much more than prescriptions.

They can give expert advice on a range of minor illnesses, and many can assess and treat common conditions such as a sore throat, UTI or minor skin infection, without needing to see a GP.

To find out what services your local community pharmacy offers, visit the Community Pharmacies page of our website.

Get seen by the right person, in the right place, first time. 💙

17/12/2025

Take a look at the Patient Participation Group Newsletter for December 2025 🎄

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16/12/2025

If you are in need of urgent mental health support, call 111 and press option 2 for free urgent help, 24 hours a day.

Whether it’s day or night, the 111 (press option 2) service will have specially-trained, local mental well-being practitioners ready to answer your call.

15/12/2025

It’s important you check you have enough medication for over the festive period.

Please note: Prescription requests take 72 hours to process, so plan ahead to avoid running out.

You can order your repeat prescriptions in the following ways:

1️⃣ NHS Wales App – https://app.nhs.wales/login
2️⃣ Through your chosen pharmacy if the normally order for you.
3️⃣ Completing a prescription request slip and handing it to reception.

Holiday Closures
🎅Thursday 25th December (Christmas Day)
🎄Friday 26th December (Boxing Day)
🎊Thursday 1st January (New Year’s Day)

❌ Please do not leave requests until the last minute!

15/12/2025

Do you know the symptoms of norovirus? The main symptoms are:

🤢 Feeling sick (nausea)

🚽 Diarrhoea

🤮 Being sick (vomiting)

Find information about other symptoms and get advice on how to treat yourself here ➡️ https://111.wales.nhs.uk/encyclopaedia/n/article/norovirus/

15/12/2025

Eligible people who have not received their flu, COVID-19 or RSV vaccinations this winter can now access them at special walk-in clinics.

Winter viruses are now circulating in our communities and are expected to place additional pressure on NHS services, so it’s vital to get vaccinated to protect yourself and your loved ones from serious illness.

Our vaccination team will be available at the following locations from today (no appointment needed – just turn up):
• Barry Hospital, CF62 8YH (Mon-Fri, 3pm-6pm and Sat, 9am-12pm) no clinic Thurs, Dec 18
• Riverside Health Centre, CF11 9SH (Mon-Fri, 3pm-6pm)
• Maelfa Health Centre, CF23 9PN (Sat, 9am-12pm)

Vaccination is the single most effective thing we can do to stay safe this winter. Please play your part.

For more information please go here https://orlo.uk/lrznq

15/12/2025

🎄 Plan Ahead This Christmas & New Year – Order Your Medication Early 🎄

With the Christmas and New Year bank holidays approaching, we’re reminding patients to order repeat prescriptions in plenty of time to avoid running out of essential medication.

🗓 The surgery surgeries will be closed on:
• Christmas Day
• Boxing Day
• New Year’s Day

Patients are encouraged to order repeat prescriptions at least 7 working days before they are needed. The weeks leading up to Christmas are a particularly busy time for the surgery and local pharmacies, with a much higher number of prescription requests to process. Ordering early helps us manage demand and ensures no one is left without their regular medication.

Thank you for your understanding and support. Wishing everyone a safe, healthy, and happy festive season 🎁✨

15/12/2025

❄️ Help Us Help You This Winter ❄️

Our GP surgery is very busy during winter season. Please help us care for those who need it most by using NHS services wisely.

🌱 Many minor illnesses can be managed with self-care and advice from a local community pharmacist.

📞 If you’re unsure where to go, NHS 111 is available 24/7 to guide you to the right service.

🏥 Contact the surgery for ongoing or complex health concerns, or when advised by a healthcare professional.

By taking ownership of your health and choosing the right service, you’re helping keep NHS care available for everyone this winter. Thank you 💙

13/12/2025

🌟 CHOOSE WELL THIS WINTER

Not feeling your best? Knowing where to go for the right help makes a big difference:

✅ Self-care at home for minor issues

✅ Think pharmacy first for expert advice and treatment for most common conditions

✅ NHS 111 can guide you to the right care. Available 24/7

✅ Your GP practice for ongoing symptoms

By choosing well, you help health and care teams focus on those who need urgent care most.

👉 Find out more: https://www2.surgeryapp.co.uk/widgets/west-quay-medical-centre-3/

12/12/2025

🛑 FLU VACCINE UPDATE 🛑

NO FLU VACCINE STOCK CURRENTLY AVAILABLE

Unfortunately, we have run out of flu vaccines at the surgery.

From 23rd December, Cardiff and Vale University Health Board will take over flu vaccinations for eligible patients. If you are eligible and have not yet been vaccinated, you will be contacted by text, even if you previously opted out of receiving the vaccine through the surgery.

💊 In the meantime you may also try contacting local community pharmacies, as some may still have limited vaccine stock available.

💡 Reminder for the future:
Please try to attend early in the flu season to avoid missing out when vaccine stock becomes limited.

Thank you for your understanding.