17/09/2025
From Wednesday 1 October, all GP practices across Hampshire and the Isle of Wight will provide their routine online consultations from 8.00am to 6.30pm.
A routine problem is something that does not need urgent attention today such as queries about medication, repeat prescriptions, sick notes, or ongoing health issues that can safely wait for a response.
These consultations offer a convenient way for patients to contact their GP practice and can be used for various reasons - including describing symptoms, getting advice, requesting prescriptions, and managing some conditions.
As part of the NHS 10-year health plan, there is a drive to ensure that patients have access to more care within their communities. Local people across Hampshire and the Isle of Wight are now able to book more appointments with different healthcare professionals at GP practices, meaning they can be seen quicker and cared for in the best possible way.
GP practices are now home to a range of different specialists from physiotherapists to learning disability care-coordinators, social prescribers and paramedics. When you contact your practice, you may be offered an appointment with one of these specialists if they are best placed to help you on your road to recovery.
GPs are also required to publish their patient charter on their website from 1 October 2025. This will set out what patients can expect from their practice, and also how patients can support their GP team.
James Roach, our Director of Primary Care and Local Care, said: “Our GPs are working harder than ever before and are seeing record numbers of patients each week. By extending the online consultation hours, it will also allow each practice to prioritise those patients needing urgent care.
“Patients now have options regarding how they contact their GP, some may prefer to call them, and others may prefer to complete an online consultation, and our GPs are working differently to meet this demand."