06/08/2025
We are delighted to annouce that our Runcorn Road Dialysis Unit has achieved an 'Outstanding' rating from the Care Quality Commission. Our Castle Vale Renal Unit, which was inspected for the very first time in April 2025, has also received their rating of 'Good' ๐
Inspectors praised leaders and staff for putting patients at the heart of their care, treating them with warmth, kindness, and cultural sensitivity. They highlighted the teamsโ commitment to meeting individual needs with compassion, involving patients and loved ones in decisions, and ensuring care planning reflected personal goals and ambitions. Many described the service as feeling โlike a family,โ offering emotional and practical support alongside clinical expertise.
Dr Rifat Rashid, Executive Director at Heartlands Hospital, said: โWe are thrilled that the teams at Runcorn Road Dialysis Unit and Castle Vale Renal Unit, aligned with renal services at Heartlands Hospital, have been recognised for the dedicated, kind and compassionate service they provide through Outstanding and Good CQC ratings.
โColleagues at the units do their best to make the experience a home from home for patients with long-term kidney conditions who need regular treatment. I know they are delighted to have received this recognition by the regulators.
โOn behalf of the entire Heartlands Senior Management Team, a huge well done and thank you.โ
The full CQC reports will be available on in the coming days.