03/11/2025
Did you know that there is an online service operated by NHS Scotland that allows you to book some routine appointments and order your prescriptions? The service is called Patient Access.
This is by far and away the most efficient way to order prescriptions.
1. Our prescription telephone line is only open and available to use during our opening times Mon-Fri. Patient Access can be used at any time 24/7, at your own convenience.
2. Our prescription telephone line can only be accessed by one member of our Reception team at a time, and cannot take more prescription requests if the voicemail has reached capacity/is full. Patient Access can be accessed by multiple staff members at a time, and has no capacity restrictions.
3. Our prescription telephone line can often lead to errors due to poor signal on the call, patients forgetting to add certain items or mispronouncing medication names, and patients forgetting to leave their name/address on the message. Once a voicemail has been actioned on our prescription telephone line it has to be deleted to make space for other incoming messages, which results in us being unable to investigate any queries/errors. Patient Access gives you (and us) a clear and auditable record of exactly what has been ordered and when.
At the time of writing only 1318 of our patients are making use of this service (out of 12,111 patients).
If you would like to register for this service, please come to our Reception desk (Bishopton Health Centre OR Bolerno Centre). You will need to provide some id, and an e-mail address. Fill in the form your are given, and return it to our Reception staff who will issue you with a PIN number that will enable you to set up your account at home.
Please note that if you are registering for a child, and you already have a Patient Access account, then you will need to provide a different e-mail address for your child's account.
Many thanks,
BMP
