Careium

16/10/2025

We love these social media ads that BT has run with influencers to spread awareness about the important issue of the digital switch.

15/10/2025

Landlines are changing, and the UK’s telephone network is going digital by January 2027.

For many people, the switch to digital will be simple. If you have loved ones with additional needs such as elderly relatives or someone who uses a telecare device or pendant alarm, BT’s Connected Together initiative encourages you to take a few simple steps to support them through the switch.

You don’t need to be a tech expert to help. Just understanding what’s changing – and offering reassurance – can go a long way. People will keep the same number, use the same phone, and there’s no extra cost involved.

That’s why we’re supporting BT through its Connected Together initiative to provide clear information and practical tools, so no one has to navigate the switch alone.

Start the conversation today. Find out more at: www.bt.com/connected-together

07/10/2025

We’re excited to introduce the all-electric Volkswagen ID Buzz vans to our fleet of vehicles, which our installers will be using to visit you.

This is our latest step in caring for our community and the planet. These zero-emission vans mean a quieter, cleaner arrival for your neighbourhood. The money we save on fuel also helps us continue to invest in the very best telecare technology and support for you.

For us, it’s simple: a better service for you, and a smaller footprint for our environment. We hope you’ll smile when you see one pull up outside your home!

10/09/2025

We have some amazing news to share, and we couldn't have done it without YOU! 🎉

Thanks to our wonderful community, we are now rated an excellent 4.7 out of 5 stars on Trustpilot

To everyone who uses our personal alarms and to the fantastic families who recommended us, thank you. Every single review means the world to our team. It tells us we're getting it right for you and your loved ones. Swipe to see what families are saying 👉

We're here for you, today and every day.💙

21/08/2025

We know the news about the analogue phone network switch-off can be worrying. Recent reports, like those by Which, highlight the serious risks of using analogue telecare devices on the new digital network, as they may fail in an emergency.
At Careium, your safety is our absolute priority. We want to reassure all our customers and partners that we only supply modern, digitally-ready telecare alarms.

✔️Our devices are designed for digital networks and are not affected by the PSTN switch-off.
✔️We are here to guide you through the transition with expert advice and support.
✔️You can have complete confidence that your digital alarm will work when you need it most.

The switch to digital is essential for a more reliable future, and we are committed to ensuring our customers are protected every step of the way. If you have any questions or concerns about your equipment or the switchover, our friendly team is here to help. Please get in touch and read our blog post ‘Important Changes to Landline Phones and Telecare Alarms: What You Need to Know’. https://www.careium.co.uk/blog/important-changes-to-landline-phones-and-telecare-alarms/

13/08/2025

Great news for our Herefordshire community! Careium is now proudly providing lifeline alarm, fall detection, and 24/7 emergency monitoring services across the county, ensuring uninterrupted safety for you and your loved ones.

Maxine Potter, our Regional Director, shares:
"We're honoured to step up as Herefordshire's new telecare provider. Our team worked tirelessly to make this transition quick and seamless because we believe everyone deserves continuous, reliable protection. Your safety is our top priority!"

Last week we welcomed Jordan, Dave and Mike to the Field Team, working alongside Maxine Graham, our Field Team Leader. Their expertise and dedication will be invaluable as we deliver the services across Herefordshire.

💙 Because at Careium, we don't just provide a service, we provide peace of mind. https://www.bbc.co.uk/news/articles/c30zde0vv1do

07/08/2025

We’re Hiring – Bid Writer.

Come and join our growing team!

We’re currently expanding and looking to recruit a Bid Writer to support our fantastic team. If you or someone in your network has experience in bid writing and is looking for an exciting new opportunity, we’d love to hear from you.

https://career.careium.com/jobs/502-telecare-bid-writer

Location: UKContract Type: PermanentHours: 37.5 hours per weekSalary: Competitive Salary & Benefits About Careium Careium is one of the UK’s leading Telecare providers, delivering personal alarm products and comprehensive monitoring and support ...

06/08/2025

Herefordshire Council has moved quickly to ensure critical community equipment and technology-enabled care services continue.

06/08/2025

We are rolling out more digital technology into our services, and we’re seeing a real, positive impact for our customers and their families.

We’re using the Careium Abby with more of our customers – and it’s already making a big difference!

Worn as a simple pendant, Abby gives peace of mind to both the wearer and their loved ones. If something happens, our team is instantly alerted – either by the wearer pressing a button or by the device itself, and with a built-in speakerphone our monitoring staff can speak directly to them to offer reassurance.

Thanks to built-in GPS, we can also see where the person is, which means we can send help quickly – whether they’re at home, out for a walk or doing their shopping.

It's all about helping people feel safer and more confident while living independently.

17/07/2025

Our customers have spoken and the results are in!

We’re proud to share that in our 2025 customer survey:
⭐ 97% rated us ‘excellent/good’
⭐ Net Promoter Score of 60 – that's customers who are happy to recommend us
⭐ 4.6 stars on Trustpilot from hundreds of happy families

Here’s what you’re telling us:
"Your staff are very caring and understanding. You make our mum feel respected and safe and always find time to make her laugh. We as a family feel she is well protected using your service. You are value for money too".

We don’t just meet care standards – we set them. Thank you for trusting us when it matters most. 💙

See why families choose us:

When it comes to keeping you or your loved ones safe, you deserve customer service that’s reliable, caring, and trusted by thousands.

23/06/2025

We’re over the moon to have reached over **500 reviews** on Trustpilot and with an excellent **4.6-star rating**! 🎉

A huge THANK YOU to all our incredible customers who have taken the time to share their feedback. Your trust and support mean the world to us, and we’re committed to continuing to deliver the best care and service possible.

Want to see what others are saying? Check out our reviews here:
👉 https://www.trustpilot.com/review/careium.co.uk

20/06/2025

Important Update: Your Telecare Alarm & Landline Changes

We know many of you rely on your telecare alarm for peace of mind. By 2027, the UK’s landline system is being upgraded to digital technology and we want to make sure this transition is smooth and worry-free for you.

If your telecare alarm connects to a landline, it may need upgrading to keep working properly. No one will be left without support, help is available.

Good news:
✔ Many of our customers already have a digital alarm. Our blog has pictures for guidance: https://www.careium.co.uk/blog/analogue-to-digital-phone-upgrade-your-questions-answered/
✔ We’re here to guide you every step of the way
✔ Upgrades may be available at no extra cost

What to do now:
Get in touch with your telephone line provider to tell them you have a telecare alarm
If unsure what alarm you have, give us a call, we’re happy to help
Visit https://www.digitalphoneswitchover.com for more information

Your safety remains our top priority. Have questions? We’re here for you. 💙