Careium

21/08/2025

We know the news about the analogue phone network switch-off can be worrying. Recent reports, like those by Which, highlight the serious risks of using analogue telecare devices on the new digital network, as they may fail in an emergency.
At Careium, your safety is our absolute priority. We want to reassure all our customers and partners that we only supply modern, digitally-ready telecare alarms.

✔️Our devices are designed for digital networks and are not affected by the PSTN switch-off.
✔️We are here to guide you through the transition with expert advice and support.
✔️You can have complete confidence that your digital alarm will work when you need it most.

The switch to digital is essential for a more reliable future, and we are committed to ensuring our customers are protected every step of the way. If you have any questions or concerns about your equipment or the switchover, our friendly team is here to help. Please get in touch and read our blog post ‘Important Changes to Landline Phones and Telecare Alarms: What You Need to Know’. https://www.careium.co.uk/blog/important-changes-to-landline-phones-and-telecare-alarms/

13/08/2025

Great news for our Herefordshire community! Careium is now proudly providing lifeline alarm, fall detection, and 24/7 emergency monitoring services across the county, ensuring uninterrupted safety for you and your loved ones.

Maxine Potter, our Regional Director, shares:
"We're honoured to step up as Herefordshire's new telecare provider. Our team worked tirelessly to make this transition quick and seamless because we believe everyone deserves continuous, reliable protection. Your safety is our top priority!"

Last week we welcomed Jordan, Dave and Mike to the Field Team, working alongside Maxine Graham, our Field Team Leader. Their expertise and dedication will be invaluable as we deliver the services across Herefordshire.

💙 Because at Careium, we don't just provide a service, we provide peace of mind. https://www.bbc.co.uk/news/articles/c30zde0vv1do

07/08/2025

We’re Hiring – Bid Writer.

Come and join our growing team!

We’re currently expanding and looking to recruit a Bid Writer to support our fantastic team. If you or someone in your network has experience in bid writing and is looking for an exciting new opportunity, we’d love to hear from you.

https://career.careium.com/jobs/502-telecare-bid-writer

Location: UKContract Type: PermanentHours: 37.5 hours per weekSalary: Competitive Salary & Benefits About Careium Careium is one of the UK’s leading Telecare providers, delivering personal alarm products and comprehensive monitoring and support ...

06/08/2025

Herefordshire Council has moved quickly to ensure critical community equipment and technology-enabled care services continue.

06/08/2025

We are rolling out more digital technology into our services, and we’re seeing a real, positive impact for our customers and their families.

We’re using the Careium Abby with more of our customers – and it’s already making a big difference!

Worn as a simple pendant, Abby gives peace of mind to both the wearer and their loved ones. If something happens, our team is instantly alerted – either by the wearer pressing a button or by the device itself, and with a built-in speakerphone our monitoring staff can speak directly to them to offer reassurance.

Thanks to built-in GPS, we can also see where the person is, which means we can send help quickly – whether they’re at home, out for a walk or doing their shopping.

It's all about helping people feel safer and more confident while living independently.

17/07/2025

Our customers have spoken and the results are in!

We’re proud to share that in our 2025 customer survey:
⭐ 97% rated us ‘excellent/good’
⭐ Net Promoter Score of 60 – that's customers who are happy to recommend us
⭐ 4.6 stars on Trustpilot from hundreds of happy families

Here’s what you’re telling us:
"Your staff are very caring and understanding. You make our mum feel respected and safe and always find time to make her laugh. We as a family feel she is well protected using your service. You are value for money too".

We don’t just meet care standards – we set them. Thank you for trusting us when it matters most. 💙

See why families choose us:

When it comes to keeping you or your loved ones safe, you deserve customer service that’s reliable, caring, and trusted by thousands.

23/06/2025

We’re over the moon to have reached over **500 reviews** on Trustpilot and with an excellent **4.6-star rating**! 🎉

A huge THANK YOU to all our incredible customers who have taken the time to share their feedback. Your trust and support mean the world to us, and we’re committed to continuing to deliver the best care and service possible.

Want to see what others are saying? Check out our reviews here:
👉 https://www.trustpilot.com/review/careium.co.uk

20/06/2025

Important Update: Your Telecare Alarm & Landline Changes

We know many of you rely on your telecare alarm for peace of mind. By 2027, the UK’s landline system is being upgraded to digital technology and we want to make sure this transition is smooth and worry-free for you.

If your telecare alarm connects to a landline, it may need upgrading to keep working properly. No one will be left without support, help is available.

Good news:
✔ Many of our customers already have a digital alarm. Our blog has pictures for guidance: https://www.careium.co.uk/blog/analogue-to-digital-phone-upgrade-your-questions-answered/
✔ We’re here to guide you every step of the way
✔ Upgrades may be available at no extra cost

What to do now:
Get in touch with your telephone line provider to tell them you have a telecare alarm
If unsure what alarm you have, give us a call, we’re happy to help
Visit https://www.digitalphoneswitchover.com for more information

Your safety remains our top priority. Have questions? We’re here for you. 💙

19/06/2025

Do you or someone you know use a telecare alarm?

Landlines switching from analogue to digital could stop telecare alarms working, but landline providers can help. The switchover is already happening, so call your landline provider for support now.
For more information, visit https://digitalphoneswitchover.com/

29/05/2025

This week, our Client Relationship Manager, Charlotte Young, donated a large printer to the fantastic team at Yellow Submarine Charity. 🖨️💛

Yellow Submarine is an award-winning charity that believes people with learning disabilities and Autism deserve to live life to the full. Through their incredible programmes, including training, residential holidays, and social clubs, they empower individuals with independence, confidence, and joy.

We’re so proud to support such an inspiring organisation, and we can’t wait to see the positive impact this donation will have on their work. 💙

23/05/2025

🌟 Our People Make Us Who We Are 🌟

Every single member of our team is driven by the same heartfelt purpose, caring for people and wanting to do good.

From your very first call to our customer service team, to the engineers who install your equipment, the responders who are there in moments of need, or the friendly voices who answer your calls day or night, we’re all here for you.

We’re so proud of our amazing team! Here are some snapshots of our brilliant colleagues at our Blackburn office, enjoying the lovely view over the reservoir while working hard to keep you safe and supported. 💙

22/05/2025

Our New Wheels Are Ready to Roll! 🚐💙

Here is our brand-new fleet of vans, freshly signwritten (big shout out to Matt at Sign Design Sussex Ltd for doing a brilliant job as always!). Now ready to help our UK installation team bring safety and peace of mind to homes across the country!

And here’s the best part… electric vans are coming soon! ⚡🌍