17/09/2025
Are you aware of who your Funeral Director is and what facilities they have?
We are hearing more disturbing stories about Funeral Directors in the media, with each one more shocking than the last. You think how can that happen, and you would be right to ask that.
The answer lies in how the profession operates and has done for many years. The funeral profession relies on the good will of the public to give each Funeral Director their business and not to ask too many questions, this also applies when selecting a funeral plan provider.
Currently anyone can set up a Funeral Directors, all you need is to rent some premises, get a business suit and some business cards saying Funeral Director and a phone number. You do not need to be registered with any trade body such as NAFD or SAIF, you do however need to register with the Scottish Government licence here in Scotland and adhere to the Code of Practice. It is very common for your Funeral Director to hire Vehicles, Mortuary facilities and even staff to look after your loved one. This includes some of the highly tv advertised direct cremation providers. If the Funeral Director is in a trade body, have they been inspected and if they have it is Funeral Directors policing Funeral Directors, so personalities come into play. The Scottish Government have not currently appointed inspectors, so inspections will probably be some time away.
Is your Funeral Director qualified? You may say that nothing beats experience and knowledge of the job and to an extent you would be correct, but what qualifications give you is verification that what you are doing is indeed correct. There is different degree of oversite depending on the qualification provider. The British Institute of Funeral Directors qualifications are the only independent funeral qualifications accredited by Greenwich University.
What can you do to protect yourself in the meantime. Ask your Funeral Director to see their Scottish Government Licence, ask what facilities they have, and do they have their own Vehicles, ask where your loved one will be kept until the day of the funeral and ask if they hold any formal funeral qualifications, and ask to see their certificates. You may also ask to see around the funeral facility, but this may not be possible due to other funeral business.
Always ask questions and look for the Licence.