Exceptional Care At Home is a Care Quality Commission registered home care agency in Borehamwood that provides the highest standard and quality of personal care and support to people living in their own homes with respect, dignity and independence. To achieve this, Exceptional Care At Home offers service users a variety of care and support packages to meet their specific requirements.
We understand that there are considerable benefits in living in one’s own home and our goal is to help our service users to enable them to remain at home as long as possible. We will always put you first and ensure that you receive the highest quality of care and support to help you fulfill your personal and individual requirements.
At Exceptional care at home, we believe that care matters and we are committed to providing the highest quality home care so that our service users can remain in their own homes.
Our services support you to maintain your chosen lifestyle. So we keep you in control and provide you with exceptional care in your own home.
What makes our home care services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. We value each person’s unique qualities and see them as an individual, and not as a list of care needs.
We provide personalised care for our Service Users, ensuring that though we are professional providers of care, our Service Users receive care when and how they want to receive it. We therefore hold the needs of our Service Users as top priority, while advising them on what works best, and giving it our all. Our service users are involved in all decision-making, including agreement of their personalised care plan. Also, while providing the most exceptional care possible to our Service users, we understand the need for emotional and moral support to their family, whom we always keep in close contact and ensure consistent communication, which is good for their peace of mind.
Our commitment:
We are committed to having as top priority, our service users’ needs and interests, and to providing the most exceptional care possible to meet those needs. We keep our services flexible enough to accommodate the changing priorities and needs of our service users and we work together with families to keep our service users in control of their own care as far as they are able.
Our Carers:
Our Carers are passionate about caring. To them, providing care is not just a job, but an opportunity to make a difference. All our Carers are rigorously selected, trained and continually assessed to ensure quality and improvement in the career journey with us.
There are certain values that make good Carers and at Exceptional care at home, love and commitment to what one does comes up above all.
Our Service Users:
Our services users prefer to maintain their independence at home, whilst they receive the care they need with respect and promote. We provide an exceptional quality of care in one’s home where we listen to them, understand their needs and adapt our service to enhance their quality of life. Our approach to work with our service users is informed by a number of values which in turn inform our quality of service. Such values include quality, respect, compassion and personalization of care.
