18/09/2025
📣Reminder to all Overdale Medical Practice patients that our new digital self-booking system will go live on Monday 22nd September 2025.
This short video explains how you will be in control of the booking system going forward. Please note this video is not an exact replica of our website but will show you how to utilise the booking system.
☎️Please note: Rapid Health is an additional option to contact us, you can still phone or attend in person if you are not able use Rapid health.
We encourage our patients to give this new booking system a try but should you require assistance in using Rapid Health, our reception team will be more than happy to provide guidance 🙂As part of our GP contract all patients should be offered appointments in the same way regardless of how they contact us. This means our reception staff will also be using Rapid Health as triage tool. Please be patient as your call or visit may take longer.
💙Please be kind and respectful to all our staff while we learn this new booking system with you all.
❌Exclusions
There are some types of appointments that do not fit within Rapid Health and you will need to contact the surgery via telephone or in-person. These are:
📣Request for an interpreter or British Sign language (BSL) - contact the surgery to arrange these in time for your appointment.
🏠Home Visit requests
👩👧 Children under 16 years old - Parents or guardians can submit appointment requests. However, these requests are manually reviewed by a duty doctor and the outcome communicated to the parent/guardian.
👩⚕️Nurse Appointments (e.g Blood tests, Wound care, Vaccinations, Injections etc)
👶Post Natal and Baby Checks.
🩺Coils and Pessary fits/removal and smears
🩺Long Term condition reviews (e.g Diabetes, Respiratory, Hypertension etc)
💊Medication Reviews
👨⚕️Follow up appointments requested by a clinician
We hope you find the above information useful and we will continue to keep our patients updated throughout the implementation.
This is "Rapid Health - Patient Explainer" by Rapid Health on Vimeo, the home for high quality videos and the people who love them.