Bottreaux Surgery and Tintagel Medical Centre

13/02/2025

Practice Closure Afternoon – Thursday 13th February 2025

Bottreaux Surgery and Tintagel Medical Centre will be closed on the afternoon of Thursday 13th February 2025 between the hours of 13.00 and 18.30, this is the part of our sessions to allow for vital staff training, staff well being and planning of future services. Our doors will be closed and access to the dispensary will not be possible during this time.

If you have an urgent medical need during that time, and you can not wait until we re-open at 08.30 on Friday 14th February please call the surgery number as normal to be connected to a receptionist who will direct you accordingly.

Please remember to only use 999 if it is a medical emergency.

28/01/2025

JOB OPPORTUNITY - Join our Administration team!

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20/01/2025

https://bottreauxsurgery.co.uk/news/stop-smoking/

Please see for local Stop Smoking Support Sessions available for patients to access as a walk in or alternatively you can self refer via www.healthcornwall.org.uk

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09/01/2025

🚨 🚨 URGENT WARNING 🚨 🚨

IMPOSTER APPROACHING PATIENTS

We have been made aware of an incident in the east of Cornwall, where someone gained access to a patient's home by pretending to be a healthcare professional called Jerry, who said he was from the local surgery. He may have called beforehand to arrange the home visit.

We want our patients to be aware and to be vigilant in checking and ensure you always ask for ID before letting someone in your home, and ensure that people are who and what they say they are.

If you have any doubt please call us.

08/01/2025

🚨🚨 URGENT NOTICE 🚨 🚨

Due to the declining weather conditions the practice has made the decision to close earlier than expected to allow staff and patients to get home safely.

Therefore Bottreaux Surgery will be closing today at 5pm. We apologise for any inconvenience caused.

There will be a further update issued tomorrow morning when the practice can reassess the situation.

Remember if you need medical advice when the practice is closed call 111 who will be able to advise over the phone. Only in a emergency call 999.

Keep safe everyone.

Management Team
Bottreaux Surgery and Tintagel Medical Centre

27/11/2024

IMPORTANT NOTICE - CHRISTMAS PRESCRIPTION ORDER DATES

If you need any repeat prescriptions for medication by Christmas to help you stay well we recommend that you get your order in by the following dates:

· If you need your prescription by 18th December, please order by 2nd December.

· If you need your prescription by 20th December, please order by 4th December.

· If you need your prescription by 23rd December, please order by 6th December.

ANY PRESCRIPTIONS ORDERED AFTER THESE DATES CANNOT BE GUARANTEED TO BE FULFILLED BEFORE CLOSING ON 24TH DECEMBER.

21/11/2024

Due to the weather today the surgery has made the decision to close the practices.

Patients already booked have been contacted and those possible will have telephone consultations with clinicians.

Currently members of the team are working from home where possible so please bare with them while they try to manage queries.

Unfortunately the telephones will not be available today so please contact us if you need to at www.bottreauxsurgery.co.uk

We will update you with any news. Stay safe everyone!

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02/09/2024

Practice Closure Afternoon – Tuesday 3rd September

Bottreaux Surgery and Tintagel Medical Centre will be closed on the afternoon of Tuesday 3rd September between the hours of 13.00 and 18.30, this is the fourth of our sessions to allow for vital staff training, staff well being and planning of future services. Our doors will be closed and access to the dispensary will not be possible during this time.

If you have an urgent medical need during that time, and you can not wait until we re-open at 08.30 on Wednesday 4th September please call the surgery number as normal to be connected to a receptionist who will direct you accordingly.

Please remember to only use 999 if it is a medical emergency.

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21/07/2024

As the weather warms up many of us are able to get out and about more but with the weather it can be easy to have an accident.

19/07/2024

Important IT message: Some of our NHS IT systems have been affected by Global IT issues.

We know that IT systems at some GP surgeries are impacted, and some non-clinical systems within some NHS providers.

GP surgeries are still able to take phone calls for urgent medical reasons however we kindly ask that if your query or need can wait, please contact your GP surgery after the weekend.

Please don't turn up at the emergency department, a minor injury unit or call NHS 111 unless you have an urgent medical reason so we can keep these services for the people who need it the most.

We are currently investigating the situation to understand the extent of the issue and we will continue to provide updates as we know more.

During this time please continue:
- to attend your GP or hospital appointment unless you are advised otherwise
- to use 999 if you have a life or limb threatening emergency
- to use your local pharmacist for many minor common conditions
- use NHS 111 online to get advice (please only call NHS 111 for urgent matters)

Thank you for your understanding and for being patient with our staff, who are doing their best to ensure people with the most urgent health needs are seen first over this time.

19/07/2024

URGENT PATIENT NOTICE!

As you may be aware there is a national IT issue and as a result our entire computer system is down. We have no access to our clinical system. This means we are unable to access patient records, we can’t book or cancel appointments. It’s completely down. We are still open and doing what we can however are only open for absolute emergency appointments. If this is not the case please call back next week.

We will keep you updated - this will also be affecting other practices in our PCN area (Wadebridge and Camel Estuary Practice and Port Isaac Practice)

Thank you for your patience and understanding.

Kind regards,

Alisha Weeks
Administration and Reception Manager.

25/06/2024

Practice Closure Afternoon – Tuesday 25th June

Bottreaux Surgery and Tintagel Medical Centre will be closed on the afternoon of Tuesday 25th June between the hours of 13.00 and 18.30, this is the third of our sessions to allow for vital staff training, staff well being and planning of future services. Our doors will be closed and access to the dispensary will not be possible during this time.

If you have an urgent medical need during that time, and you can not wait until we re-open at 08.30 on Wednesday 26th June please call the surgery number as normal to be connected to a receptionist who will direct you accordingly.

Please remember to only use 999 if it is a medical emergency.