19/12/2025
This is not how I like to run my business but sadly have been given no other option.
The pre-payment policy does NOT Apply to my existing clients.
Important Booking Policy Update!
From immediate effect, all NEW clients will be required to pay the full amount upfront at the time of booking in order to secure their appointment.
This policy has been put in place following a recent late cancellation, made just 30 minutes before the appointment, which unfortunately left me financially out of pocket, as the requested cancellation fee was not paid. Late cancellations make it impossible to refill appointments at such short notice.
Cancellation Policy
• Cancellations made with more than 48 hours notice will receive a full refund
• Cancellations made within 48 hours of the appointment will be charged the full session fee
Over the past two weeks I have turned away multiple appointment requests, including from friends and family, as I have been completely fully booked, only to then be left with unused appointment time due to late cancellations.
As a small business, my time, availability, and commitment to each client are extremely valuable. This policy ensures fairness, protects my livelihood, and allows me to continue offering a reliable and professional service to everyone.
Thank you for your understanding and respect for these boundaries.
Jane