Swan & Forest Surgery

Swan & Forest Surgery We provide medical services to 12,500 patients in Bury and 7500 in Brandon.

Our team of Doctors, Nurses, Medical staff and Support Staff work to care for our patients using digital online triage which means you get same day access to clinicians. Providing medical services to over 12,500 patients in Bury St Edmunds and 7500 in Brandon , the doctors, medical staff and support staff work from the purpose-built, well-maintained surgeries to support the healthcare needs of their patients. Professional and friendly staff of all ages will make you feel welcome and put you at your ease. Swan Surgery is a training practice and has GP registrars and junior doctors from West Suffolk Hospital

📢Reminder: Today's Clinical TrainingToday's access to Swan and Forest Surgeries will be restricted from 12.30pm (Wednesd...
19/11/2025

📢Reminder: Today's Clinical Training

Today's access to Swan and Forest Surgeries will be restricted from 12.30pm (Wednesday 19th November 2025) for necessary GP Training and Education, as arranged by SNEE ICB.

Emergency cover has been arranged; please call NHS 111 if you require medical assistance this afternoon, appointments will be available locally at Drover's House or Unity Healthcare, Haverhill.

Our dispensary will be closed so please collect any necessary medications before 12.30pm.

Thank you.

📢Important Notice For TomorrowOn Wednesday 19th November 2025 access to Swan and Forest Surgeries will be restricted fro...
18/11/2025

📢Important Notice For Tomorrow

On Wednesday 19th November 2025 access to Swan and Forest Surgeries will be restricted from 12.30pm for necessary GP Training and Education, as arranged by SNEE ICB.

Emergency cover has been arranged; please call NHS 111 if you require medical assistance tomorrow afternoon, appointments will be available locally at Drover's House or Unity Healthcare, Haverhill.

Our dispensary will be closed so please collect any necessary medications before 12.30pm.

Thank you.

🦠💊 Antibiotics are powerful medicines - but they aren’t always the answer. Using them when they’re not needed can cause ...
17/11/2025

🦠💊 Antibiotics are powerful medicines - but they aren’t always the answer. Using them when they’re not needed can cause harm and make future infections harder to treat.

Here’s what you should know:
✔️ They only work against bacterial infections, not viruses like colds or flu.
✔️ Overuse is driving antibiotic‑resistance (“superbugs”) - which means common infections can become untreatable.
✔️ Do these things to help protect their effectiveness:
‑ Only take antibiotics when prescribed by a healthcare professional
‑ Complete the full course exactly as directed
‑ Never save antibiotics for later or share them with others

📚 Learn more here:
👉 https://www.nhs.uk/medicines/antibiotics/antibiotic-antimicrobial-resistance/
👉 https://patient.info/news-and-features/why-antibiotics-should-not-be-overused

🩺🔍 Worried you could be at risk of type 2 diabetes? A few changes in your family history, lifestyle or symptoms might me...
14/11/2025

🩺🔍 Worried you could be at risk of type 2 diabetes? A few changes in your family history, lifestyle or symptoms might mean a lot.
Here’s what to keep in mind:

• 👪 Family history matters – If a parent, sibling or relative has diabetes, your own risk goes up.
• 🍔 Lifestyle factors count – Being overweight, inactive or having higher waist size can all raise risk.
• 🚩 Symptoms might be subtle – Increased thirst, tiredness or needing to wee more may be signs.
• 📊 Want to know your risk? Try this tool: https://riskscore.diabetes.org.uk/start
• 📖 More reading on what to expect and why this matters: https://patient.info/diabetes/diabetes-mellitus-leaflet

It doesn’t mean diabetes is inevitable - taking action now could make a real difference. 💪

12/11/2025

🥂✨ Not drinking? That’s a valid choice - and one worth celebrating.

is about creating a space where everyone feels comfortable with their own decisions, whether they drink or not.
Some people are cutting back for health, others are taking a break, and some simply don’t enjoy it - and that’s okay 💬🧃

👂 How can we be more supportive?
✔️ Respect someone’s choice without questioning it
✔️ Offer non-alcoholic options
✔️ Keep social events welcoming for everyone

Learn more from:
👉 https://alcoholchange.org.uk/get-involved/campaigns/stopsobershaming
👉 https://patient.info/news-and-features/what-not-to-say-to-someone-who-doesnt-drink-alcohol
👉 https://patient.info/news-and-features/is-sobriety-becoming-trendy

Let’s help make every setting inclusive, whatever’s in your glass 💚

10/11/2025

💙 It’s Anti‑Bullying Week 2025: Power for Good! Time to stand up, speak out, and build kinder communities 🌟

Bullying can happen anywhere: in schools, workplaces, online, even in organisations up and down the ladder. It affects everyone.

Here’s how we can make a difference together:
👫 Be an ally, not a bystander - if you see something, say something
🏫 In schools: encourage safe spaces, peer support, and open dialogue
💼 In workplaces & organisations: promote respect, zero tolerance, and clear reporting structures
🗣️ Share stories, challenge harmful behaviour, and support those who feel alone

Learn more and access resources:
👉 https://anti-bullyingalliance.org.uk/
👉 https://www.acas.org.uk/discrimination-and-bullying

Let’s work together for environments where everyone feels safe, respected, and valued 💪

🎖️ Ahead of Remembrance Sunday – Supporting Our Veteran CommunityAhead of Remembrance Sunday on 9th November, we wanted ...
07/11/2025

🎖️ Ahead of Remembrance Sunday – Supporting Our Veteran Community

Ahead of Remembrance Sunday on 9th November, we wanted to share that we are proud to be a Veteran Friendly Accredited GP practice and to support our veteran community this Remembrance Day.

We know that Remembrance Day can be particularly challenging for the many veterans in our community and we want you to know that we are trained and committed to effectively identifying and supporting your health needs.

If you’re a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.

🌫️ Lung Cancer Awareness Month is here - and this year, we’re shining a light on the connections between lung health, co...
07/11/2025

🌫️ Lung Cancer Awareness Month is here - and this year, we’re shining a light on the connections between lung health, coughs, and family cancer history.

A persistent cough might be dismissed as a cold or heart issue — but sometimes, it’s more than that. If it lingers, gets worse, or you have other symptoms, get it checked.

Key point: family history of cancer doesn’t only mean the same cancer you have. When your doctor asks, they mean any cancer your relatives have had. This information can help assess your risk and guide decisions.

📚 Learn more about cancer risk and genetics:
👉 https://www.macmillan.org.uk/cancer-information-and-support/worried-about-cancer/causes-and-risk-factors/family-history-genetics-and-cancer-risk
👉 https://www.cancerresearchuk.org/about-cancer/causes-of-cancer/inherited-cancer-genes-and-increased-cancer-risk/family-history-and-inherited-cancer-genes

Stay alert to changes, know your family history, and speak up for your lung health 💨

🧠🌀 Feeling overwhelmed? Stress isn’t just “part of life” — it can affect your body, mind and behaviour in real ways.Here...
05/11/2025

🧠🌀 Feeling overwhelmed? Stress isn’t just “part of life” — it can affect your body, mind and behaviour in real ways.

Here’s what you might experience:
✔️ Physical: headaches, muscle tension, stomach issues, chest‑racing heartbeats
✔️ Mental: trouble concentrating, making decisions, constant worrying
✔️ Behavioural: irritability, sleep too much or too little, eating changes, pulling away from others

When stress becomes long‑term, it can lead to burnout — extreme exhaustion, cynicism, reduced performance.

You don’t have to cope with it alone.

👉 Learn more and find help:
https://ow.ly/TQNk50XmxK9
https://ow.ly/GAXI50XmxKC
https://ow.ly/bUJl50XmxKe

Take a pause. Talk it out. You matter. 💚

🤖 Meet Andi – Our New Virtual Care Navigator!We’re currently trialling a new system called Andi, our Virtual Care Naviga...
03/11/2025

🤖 Meet Andi – Our New Virtual Care Navigator!

We’re currently trialling a new system called Andi, our Virtual Care Navigator, to help improve how we manage patient requests and phone calls.

Andi has been created by the same team behind Anima, which we already use for online triage, document management and more.

💡 What is Virtual Care Navigation?
When you call the surgery, instead of waiting in a call queue, you’ll speak to Andi, our automated system. Andi will take down your request and pass it to the right team — helping us get you the care or information you need, faster and more efficiently.

✨ Benefits for patients:
• No more long call queues, especially at busy times like 8am ⏰
• Quick and easy way to submit your request
• Your query is sent straight to the right team

🏥 Benefits for the surgery:
• Frees up staff time to focus on patient care
• Helps us manage requests more efficiently
• Reduces waiting times and phone line pressure

👋 A quick note:
Andi isn’t a robotic-sounding voice - he sounds quite natural! This may feel a bit unusual at first (one of our patients even thought he was speaking to a real person yesterday! 😊), but rest assured, it’s just our new automated system working hard behind the scenes to make things easier for everyone.

🎇 Bonfire Night is here - and it’s a time for fun, but also for staying safe! 🔥 Before you light those fireworks and dig...
03/11/2025

🎇 Bonfire Night is here - and it’s a time for fun, but also for staying safe! 🔥 Before you light those fireworks and dig into all the good food, here’s what to watch out for:

🍗 Food Safety / Food Poisoning
• Don’t let food sit out too long - especially meats or salads
• Keep raw and cooked foods separate
• Store leftovers promptly at safe temperatures

🔥 Fire & Fireworks Safety
• Always follow firework instructions carefully
• Keep a safe distance
• Never relight a dud firework
• Always supervise children
• Have a bucket of water or hose nearby in case of fire
👉 Safety info:
https://ow.ly/b3YI50XjLhX
https://bonfire-night-safety.co.uk
https://www.firstaid.co.uk/fireworks-safety--first-aid/

🚑 First Aid for Firework Injuries
• Minor burns: cool under running water for 10+ minutes
• Seek medical help for deeper burns, wounds, or if you see smoke inhalation symptoms
• Use sterile dressings, don’t apply creams or adhesives until checked

Have a safe and happy Bonfire Night! 🎆

🎃🔪 Thinking of carving up a spooky pumpkin this Halloween? Before you do, here’s how to stay safe - and how to keep your...
31/10/2025

🎃🔪 Thinking of carving up a spooky pumpkin this Halloween? Before you do, here’s how to stay safe - and how to keep your sugar intake in check 👻🍬

How to carve a pumpkin safely:
🛠️ Use a clean, dry, well-lit area with a sturdy surface.
🧼 Wash and thoroughly dry your hands and tools to avoid slips.
🛡️ Use a proper pumpkin carving kit (small serrated saws) instead of large kitchen knives.
🔄 Always cut away from your body and use small, controlled motions.
👨‍👩‍👧 Leave the carving to adults; kids can draw the design or scoop out pulp.
⚠️ If you get cut and heavy bleeding continues for more than 15 minutes, seek medical care.

Too many sweets can impact your health in more ways than one.
Read how sugar affects your body and tips for moderating consumption:
👉 https://www.nhs.uk/live-well/eat-well/food-types/how-does-sugar-in-our-diet-affect-our-health/

Balance is everything - carve safely, enjoy treats mindfully, and take care.

Address

Bury Street Edmunds
Brandon

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 8am - 6:30pm
Thursday 8am - 6:30pm
Friday 8am - 6:30pm

Telephone

+441284770440

Website

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