02/01/2026
Happy New Year everyone, I hope everyone had a lovely Christmas. Iβm looking forward to seeing you all next week. As much as Iβve loved my break, Iβm ready to get back to helping you all.
Regretfully after a high number of late cancellations and no shows over December, I need to update my cancellation policy. After introducing my cancellation policy in May of last year, these had significantly decreased, however in December this number rose again. Iβm hoping these changes will help to protect my time and my business moving forward.
β¨ Cancellation Policy Update β¨
Each appointment involves a lot of preparation to make the space calm and cosy - including lighting the fire 3 hours before my first client to ensure the room is at a comfortable temperature. When appointments arenβt attended, that preparation time is unfortunately lost.
Going forward the following will apply:
β¨ All appointments require a 50% non refundable deposit at the time of booking.
β¨ Please give at least 48 hours notice for cancellation or rescheduling so I have the chance to fill the appointment.
β¨ Cancellations with less than 48 hours notice will result in the deposit being kept as a cancellation fee.
β¨ Cancellations with less than 24 hours notice, or failure to attend your appointment, will be charged the remaining balance of the treatment. Further appointments cannot be booked until this is paid.
β¨ Gift vouchers are valid for 6 months. If you cancel with less than 24 hours notice or do not attend for a second time, the voucher will be null and void.
I appreciate that life is hectic and unpredictable at times and certain things cannot be helped, however I try to be as accommodating as possible and when clients donβt message me to let me know they cannot attend, it means I canβt offer the appointment to clients on my waitlist and results in a loss of my time and income.
I truly appreciate every client and these changes allow me to continue offering the best possible experience. Thankyou for your understanding π€
Best Wishes, Maisie x