Polden Medical Practice

17/12/2025

IMPORTANT NOTICE 🩸

Unfortunately due to staff absence we are unable to run our “Sit & Wait Blood Service” tomorrow 18-12-2025.

The service will resume on Friday but please note wait times may be longer than usual.

The service will also be open Monday,Tuesday & Wednesday next week.

We are sorry for any inconvenience caused.

17/12/2025

16/12/2025

🚨 DADS GROUP – NEXT THURSDAY 🚨

Our Dads’ Group is on next week in Bridgwater at The Activity Warehouse. Are you a dad of a child (0–25 years) with additional needs or disabilities? This group is designed just for YOU. This month we will be playing Interactive darts 🎯 This group is free to attend and as always your first drink is free

✅ What to expect:
✅A relaxed, supportive space to connect with other dads
✅Honest conversations, shared experiences, and new friendships

This group is run by dads, for dads – because we all need a space where we can be understood.

👥 Open to all dads – please share with anyone who might like to join us!

16/12/2025

In cold weather it's important to check on those more vulnerable than youWith the cold weather setting in, please take a moment to check in on vulnerable neighbours, friends and family. A quick call or visit can make a big difference. Stay warm, stay safe.

15/12/2025

Honey and lemon is recommended by the NHS! If you have a cough, squeeze half a lemon into boiled water with a spoonful of honey. Suitable for those over the age of 1.

11/12/2025

09/12/2025

🌟 Thank you for your co-operation today following our move across to our new triage system Rapid Health.

📞 We have dealt with over 150 online requests today and our reception team have dealt with 360 inbound phone calls, we are aware that our waiting times on the phones have been higher than usual as we navigate the new system. Thank you for your patience with our team.

✅ Our new triage system requires additional checks so your request can be safely triaged. Patients will be encouraged to complete this form themselves online however, the reception team will always be here to help where they can.

07/12/2025

We are still very busy across the and we need you to by keeping our emergency services available for those with life-threatening conditions.

For urgent, but non-life-threatening issues, call NHS 111 or visit NHS 111 online ▶️ https://111.nhs.uk/

05/12/2025

***REMINDER UPDATE FROM POLDEN MEDICAL PRACTICE TEAM!***

🌟Smart Triage is coming to Polden Medical Practice – Tuesday 9th December 2025 🌟

We are introducing a new online system from Rapid Health, called ‘Smart Triage’ to replace AskMyGP. This will help us assess your needs quickly and offer the right appointment with the right clinician.

Important dates:

● From Thursday 4th December you will no longer be able to request 1–3 day appointments through AskMyGP.
● From Tuesday 9th December Smart Triage goes live on our practice website.

What Smart Triage does:

✅Lets you request appointments online from 7:30am–6:30pm, Monday–Friday
✅Helps us prioritise urgent problems safely
✅Reduces the 8am phone rush and phone queues
✅Allows admin requests (fit notes, letters, prescription queries)
✅Offers trusted NHS advice for many conditions
✅If you cannot use online services, our reception team can complete the form for you by phone or in person.

What you should do now:

✔️ Please register for the NHS App (not required for Smart Triage yet, but essential for test results, records, requesting repeat medications and future access).
Register here: https://www.nhs.uk/nhs-app/

✔️ Make sure we have your current email address on your record
More information will follow soon. Thank you in advance for your support as we make this improvement.

Kind Regards,
Dr Andrew Rowling and the Polden Practice Management Team