Disclaimer and Rules
This page is managed by The University of Sussex Health Centre so please be respectful as to what you contribute. This is not a channel for discussing personal medical issues or asking to book or cancel appointments. For appointments or general enquiries we still advise you to contact us via telephone/e-consult or our website. We retain the right to delete any inappropriate or offensive posts. We hope you find the page helpful and would encourage you to tell others who are registered at our practice about our page. The Health Centre cannot be held responsible for information posted or shared on this page by patients. Please be aware this is a public facing social media site and therefore anything you post will be visible and can be shared by others. Please note we are not able to monitor the page 24/7 but will endeavor to visit the page occasionally during the week
Patient Rules
1. Patients are unable to book or cancel appointments via social media
2. Patients are unable to post specific or individual medical questions, it is not safe or secure and you will be directed to contact the surgery
3. Patients are not permitted to disclose any patient-identifiable information about other patients, unless they have the express consent of that patient
4. Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts will be deleted by the practice and may be reported
5. Patients must not post comments on social media that identify staff who work at the practice. Any defamatory comments about our team will be removed and legal action may be taken
6. Constructive feedback is welcome and can also be left via NHS choices. All comments and suggestions should be respectful, any contributions that are unlawful, harassing, abusive, threatening, obscene, sexually suggestive, racist, homophobic or sexist, or that incite or promote hatred of any group or individual will be removed
7. If you are unhappy about any aspects of our service and wish to complain it must go through our complaints policy, this will enable our Practice Manager to respond appropriately. If a complaint is posted on social media it will may be deleted at the discretion of our Practice
8. Photographs and any other media recordings identifying patients or staff must not be posted on social media and will be removed
9. Do not use social media to communicate any personal medical information, it is not secure and you will be directed to contact the surgery
