The Haven Practice

We Welcome all New Patients to join our Practice. Please be advise of our Code of Conduct for Facebook
This code of conduct and disciplinary procedure is for staff and patients. It will appear on any account set up to allow interaction between people.

“Whilst we want this to be an open and honest space we also want posts to be courteous and to not cause offence. Therefore, in addition to facebook's own terms (which you can read at http://www.facebook.com/terms.php) we reserve the right to delete any of the following, any breach of these agreed terms will trigger the disciplinary procedure:”

• This will not be seen as a personal medical advice service.
• It is in your interest to not disclose personal medical information.
• Do not offer advice or take advice
• This page is not here to make appointments, for prescriptions, accessing services or contacting staff for the purposes of service provision.
• Being a member of this engagement project does not give you preferential medical treatment
• If you have a complaint about anything on this account please contact the administrator of the account directly or the Surgery Manager by following the procedure laid out in the complaints section of the policies page on our website (website address)
• Any individual complaints or single issues regarding the Surgery must follow the complaints procedure and will not be dealt with in the Social Media arena. The Surgery complaints procedure is set out on the following page (website address) You may also ring the Surgery directly (Surgery Number)

DO NOT POST;
• Violent, obscene, profane, hateful, or racist posts, links or images
• Comments that threaten or defame any person or organisation
• Solicitations, advertisements, or endorsements of any financial, commercial or not-for-profit organisations.
• Comments that suggest or encourage illegal activity
• Multiple successive off-topic posts by a single user
• Repetitive posts copied and pasted or duplicated by single or multiple users
• Bullying, harassment, chain letters, private conversation, online gambling, po*******hy, breach of copyright, confidential information, extremist groups”, political campaigns
• Personal information about people
In addition it must be noted that;
• If you want to talk off topic to someone please private message them
• You can leave this group, unfollow or unlike this account at any time.
• As a member, you are responsible for what you write in your comments, don’t be offended if the moderator comes back to you regarding your conduct if you breech the code!
• Facebook group members must not invite people to the group, only admins can invite authorised people
Disciplinary procedure
If you are found breaching the code of conduct or Facebook’s Terms and Conditions, it will result in an immediate ban. Your post will be deleted and you will be removed from the group/page without any notice and/or blocked from commenting or participating in any future Social Media activity
Disclaimer
Anywhere there is a feed such as a twitter hashtag or pots from other people/organisations, it is advised to put the following disclaimer in clear view to users;

“The views expressed in the tweets/posts below/above are not that of the Surgery name but of the individuals posting them. If any cause you offence or upset please contact us and we will endeavour to remove them as soon as possible.”