14/09/2025                                                                            
                                    
                                                                            
                                            *** JOB OPPORTUNITY ***
We're Hiring: Patient Experience and Engagement Manager 
Location: Priory Surgery, Bristol
Hours: Part-time 25 hours per week 
Contract Type: Permanent
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Are you passionate about making a real difference in patients’ lives?
Do you thrive in a busy, people-focused environment where no two days are the same? If so, we’d love to hear from you!
We're looking for a warm, proactive, and organised Patient Experience and Engagement Manager to join our friendly GP practice team. 
This is a key leadership role focused on improving the patient journey and managing our fantastic patient navigation team to ensure every patient feels welcome, heard, and supported.
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What you’ll be doing:
• Leading and supporting our patient navigation team to provide excellent front-of-house service
• Acting as the first point of contact for patient feedback, concerns, and complaints
• Using patient insight to drive improvements in how we deliver care and services
• Building strong relationships with patients, families, and the local community
• Helping to run our patient volunteer group
• Supporting practice operations to ensure everything runs smoothly day to day
What we’re looking for:
• Someone with team management or supervisory experience (ideally in healthcare or customer service)
• A real people-person with excellent communication and problem-solving skills
• Confidence using IT systems (experience with EMIS is a bonus)
• Organised, compassionate, and calm under pressure
• Passionate about improving patient experience and access to care
Please click on the link below for further information and to apply:
https://www.jobs.nhs.uk/candidate/jobadvert/A0490-25-0001