St Augustine's Medical Practice

08/10/2025

We’ve had some recent changes within our nursing team, including a few cases of short-term sickness. This has had a knock-on effect on appointment availability, and we appreciate that this can be frustrating at short notice. Our admin team is doing their best to ensure patients are contacted and rebooked as quickly as possible.

❗️It would really help if, should you no longer need your appointment, you cancel as soon as possible (via NHS app, website form or phone). Unfortunately, several patients do not attend their appointments each clinic, and these could be offered to others.

Some of our nursing team are taking on new roles to help cover these gaps, and we’re delighted to be welcoming new team members. However, training can take time. While everyone settles into their new positions, there may be some temporary adjustments to our services. We are working on an even spread of cover across all three sites.

Please be assured that urgent appointments will continue to be prioritised, and we’re working hard to keep everything running as smoothly as possible.

Thank you for your patience and continued support as we work through these changes 💙

01/10/2025

Stoptober starts today!

You are doing the best thing you can for your health by quitting - and you don't need to do it alone. There are plenty of ways to get support, but the best way to get started is to get your free Personal Quit Plan here:

https://www.nhs.uk/better-health/quit-smoking/ready-to-quit-smoking/personal-quit-plan/

29/09/2025

🧐We are seeking enthusiastic and reliable individual to join our team as part-time Chronic Disease Nurse. You will be working as a team of practice nurses. This role primarily involves managing patients on chronic disease registers.The ideal candidate / extended skills in Chronic Disease Management in Diabetes, COPD, Asthma, CHD. 🫶

Please apply via NHS jobs Reference number: A0375-25-0016

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26/09/2025

***UPDATE 11:45am IT ISSUES NOW ALL SORTED *** Update on IT issues from yesterday. We now have phones and computers working but still with some issues so it is taking longer to process patient calls and triage forms. Please only contact us if urgent for today. This is an issue across all of the BSW practices. Thanks for your patience and understanding

25/09/2025

Update on IT issues. This is effecting multiple surgeries. We also have no access to our phone for incoming calls. We appologise for this but it is out of our control and IT are working to fix the issues as soon as possible.

25/09/2025

Important Announcement!
There is an issue with internet access in this area. This is currently affecting our Triage system as we cannot access the online forms.
Please only contact us if you have an urgent issue today.
Our IT team are dealing with this as a matter of urgency.
Thank you and we apologise for any inconvenience caused.
We will update you when normal service resumes.

17/09/2025

💙Home Blood Pressure Readings
We receive blood pressure readings in many different formats – post-it notes, receipts, and scraps of paper. These are often difficult to read and record correctly.
To help us keep your records accurate, please use our official blood pressure form.
Please also note that we only require a total of 14 readings - 2 each day for 7 days (as stated on our official blood pressure form). Additional readings provided beyond this are disregarded from your records.
You can request a copy at reception or this can be sent to you via mobile / email.
Thank you for your cooperation.

10/09/2025

🚨 Roadworks Alert – Saltford (Bath Road, 35 weeks) 🚨

If you have an appointment at our Saltford Branch Surgery, please allow extra time for your journey. Traffic is already busy and so are the lanes.

We’ll do our best to keep our clinical team based on-site, but there may be occasions when travel disruptions also affect their journeys to and from the surgery.

👉 Please also refer to our Late Patient Policy (available on our website), as we may not be able to accommodate late arrivals.

Thank you for your patience and understanding. 💙

09/09/2025

We are closed for staff training - Thursday 11th September 2025 between 1.30 - 6 30pm. A small number of clinics will still run so you have a prebooked appointment, these will be going ahead as planned.
If you need medical assistance during this time, please call 111 or use NHS 111 online. If you have a medical emergency please call 999. The surgery will reopen at 8am on Friday 12th September 2025.

01/09/2025

Important Notice !!
On Sunday September 7th, the UK Government will be conducting a nationwide test of the Emergency Alert system.
A loud siren-like sound will be sent to mobile phones, even those on silent.
This is just a test & no action is necessary.
This is designed to warn the public in the event of emergencies.
Please dont worry, this is part of the government's effort to keep everyone safe.

Find out more at :

27/08/2025

26/08/2025

We are in the process of organising our flu/Covid clinics.
Self booking links will be sent to those eligible patients to enable them to self book.
We will also be contacting those that are eligible that do not use or have mobiles.