Westbury On Trym Primary Care Centre

25/02/2026

06/10/2025

We are seeking an enthusiastic and motivated Care Navigator to join our team. Do you know the ideal candidate or think you may be suited to the role?
You can view and share the job advert here -

Westbury On Trym Primary Care Centre

03/10/2025

Jhoots! Help us to help you have the pharmacy service you deserve

Dear Patient/Westbury-On-Trym resident,

We are acutely aware of how important reliable and safe local pharmacy services are for your health and wellbeing. Unfortunately, many of you have experienced ongoing difficulties with the service provided by the on-site pharmacy, Jhoots. These include weeks of closure or no pharmacist available, delays in providing medication, poor communication, safety concerns and an overall substandard service that is affecting patients and staff alike.

We are well aware Jhoots pharmacies across the country are also reported to be performing poorly, these issues are not isolated to our site. Please be assured that we are doing all we can on behalf of our patients, and have already escalated our concerns to the highest levels, including the Integrated Care Board (ICB), the General Pharmaceutical Council (GPhC), and both our local and neighbouring MPs. However, the most powerful voices are those of patients themselves.

We strongly believe that an onsite working pharmacy is both essential and beneficial for our patients. With good parking, easy level access and close proximity to the surgery, it is ideally located. Having a pharmacy at the surgery helps us support our most vulnerable patients. It is useful for ongoing health conditions and also is particularly useful when patients consult for urgent matters needing an urgent prescription. It enables us to provide equitable access to health care.

We are therefore asking for your help and encouraging you to share your own experiences and concerns with us and with your local MP https://www.darren-jones.co.uk/contact . Your feedback is vital in highlighting the impact of these issues and in pressing for meaningful change, ensuring we have a well-functioning, safe on-site pharmacy at Westbury on Trym Surgery. Please ensure you detail the reasons an on-site pharmacy is important to you.

Together, we can push for the quality of service you deserve.
Thank you,

The Westbury-On-Trym Primary Care Centre Partners and Management team.

Write to Darren Darren Jones MPHouse of CommonsLondonSW1A 0AAAlways include your full address when writing to Darren.Please be advised that contacting Darren via email is highly recommended, wherever possible. Mail handling and security checks in the House of Commons can cause substantial delays for...

15/09/2025

We have recently received a number of queries relating to the pharmacy located at Westbury-On-Trym Primary Care Centre.

We would ask patients to understand that, although Jhoots Pharmacy is located within our premises, it is a separately owned business and we have no involvement in its management or operations.

Thank you for your understanding

12/08/2025

Welcome to our first podcast! Find out more about our services and how you can access our care. This podcast is here to support our registered patients, and those who are looking to join our services, with access to our services and to support healthcare knowledge.
If you would like to listen please follow the link:

Welcome to the Westbury-On-Trym Primary Care Podcast!

17/06/2025

It is Cervical Screening Awareness Week and we want to highlight the importance of you attending your cervical screening (smear test). Please see the following website for more information: https://news.cancerresearchuk.org/2024/06/19/cervical-screening-awareness-week-four-women-share-their-cervical-cancer-stories/

13/06/2025

Holistic Menopause Care appointments are now available with one of our Practice Nurses - Gemma Jones who has a special interest in Women's Health and Menopause.
We are offering 20 minute appointments where we can go through any peri-menopausal symptoms you may be experiencing, what to expect during the menopause and also a variety of holistic and medical treatments available including the risks & benefits of these, and promotion of future health.
Please contact the surgery if you would like to arrange an appointment.

14/05/2025

Today is national receptionist day and we want to take the opportunity to thank our wonderful care navigators for the work they do and highlight the new campaign The Last Call I Took. If you are interested please do watch the short video below.
https://www.youtube.com/watch?v=XrlETspRMlA

09/04/2025

26/03/2025

Just a reminder of our upcoming Easter Opening Hours. If you need urgent medical assistance in the hours the practice is closed please call 111 or in a medical emergency call 999.

16/12/2024

📣Please see our Christmas Opening Hours. Other than the bank holidays, we are open our usual hours.

If you need prescriptions, please request before Wednesday 18th December to ensure you have them before Christmas.

We hope everyone has a very Merry Christmas🎄

27/11/2024

‼️Important notice‼️

Throughout December and the Christmas period, we operate on a slightly different appointment structure. All of our routine appointments for December are now booked, and over the Christmas period, we hold appointments back for emergency or urgent matters.

Please be aware that our Care Navigators will try their very best to signpost you to the most appropriate service, whether that be a pharmacy, or our PCN staff (physiotherapist, mental health practitioner, in-house pharmacists). They may not always be able to give you the appointment that you are asking for, but we ask that you respect our team and appreciate that they are doing their best.

Pharmacies are now able to provide some prescription medicine for seven common conditions, if needed, without the need to see a GP or prescription. Our Care Navigators may refer you to a Pharmacy for any of the seven conditions below:
Sinusitis (for those aged 12 years and over)
Sore throat (for those aged 5 years and over)
Earache (for those aged between 1 and 17 years old)
Infected insect bite (for those aged 1 year and over)
Impetigo (for those aged 1 year and over)
Shingles (for those aged over 18 years old)
Uncomplicated urinary tract infections (UTIs) (for women aged 16-64)

If you are needing a follow up appointment or it is a routine matter, we advise that you contact us in the New Year, or be aware that the appointment you are offered will be in 2025.

If you feel that your symptoms change or worsen, please do not hesitate to contact us and our Care Navigators will try and arrange a sooner appointment.

As with previous years, we are closed Christmas Day and Boxing Day (Wednesday 25th December and Thursday 26th December) and New Years Day (Wednesday 1st January 2024). Other than these days, we will be operating as normal so please continue to contact us for urgent matters.

We thank all of our patients for their understanding, and we hope everyone enjoys the Festive period!🎄