Bristol City Council Housing

22/12/2025

We're making progress on improving council homes and housing services for our residents.

We've completed the first phase of our work and so far we've

🔎 carried out 6,500 home condition surveys since January 2025
🛠️ completed more than 4,000 electrical inspections and reducing outstanding repairs by 2,500
💻 improved the quality of data about homes and introduced a new housing IT system to manage this
🗣️ a new Resident and Community Panel to influence decisions before they’re made.

The next phase of improvements will focus on getting all homes up to standard with safety and quality requirements.

Read the latest update on the newsroom https://orlo.uk/JbS30

22/12/2025

As the weather gets cold, remember to look out for friends, family or neighbours that might be struggling.

Whilst exposure to cold weather can affect anyone, some people are particularly at risk.

This includes elderly people, those with existing health conditions, young children, people who live alone and people who have low mobility.

Our cost of living webpage includes information and links for further help and support for those who might be struggling: https://orlo.uk/RE5Hi

22/12/2025

*Seasonal opening hours*

The Citizen Service Point and contact centre will be closed on Thursday 25 December, Friday 26 December 2025 and Thursday 1 January 2026.

Communal area caretaking services will be closed on Thursday 25 December and Friday 26 December 2025. On Thursday 1 January 2026, the service will operate 7am-1pm.

From Monday 22 December 2025 until Monday 5 January 2026, we will operate a reduced repairs service, focusing on emergency repairs only.

You can always visit our website 24/7 to pay your rent and more at
www.bristol.gov.uk/councilhousing

We wish everyone who celebrates, a very happy Christmas.

20/12/2025

The cost of living affects everyone in different ways. If you are struggling and need support, you can find advice and guidance to help you through challenging times on our website.

The Cost of Living hub includes information together with links to useful websites and community organisations, including:

- Help with your bills

- Benefits, financial help, and managing debt

- Homelessness

- Mental health and emotional wellbeing

- Employment and skills

- And more…

If you’re feeling stressed, anxious or low, there are local organisations that can help.

Our Welcoming Spaces network is available over the festive period providing places to sit, socialise with others, take part in activities and access support. Check the opening times on the website.

See what support is available: https://orlo.uk/Ct3Sh

18/12/2025

The Welcoming Spaces network was set up to support residents, providing places to sit, socialise with others, take part in activities and access support.

To find out what support is available and spaces that are open or holding activities click on the ‘Welcoming Spaces’ tab in our Cost of Living hub:
https://orlo.uk/2ykMi

Please note that opening times may change. We recommend contacting the organisation or checking their website in advance to confirm times.

18/12/2025

Join the fun this winter with Your Holiday Hub.

This festive season, children and young people who receive benefits-related free school meals can enjoy a variety of fun winter activities through Bristol’s Your Holiday Hub this December.

Thanks to the Holiday Activities and Food programme, we have 25 fantastic providers offering a wide range of fully funded sessions from 20 December to 2 January, helping make this year’s winter school holidays one to remember. Book an activity at yourholidayhubbristol.co.uk

17/12/2025

To help keep all our residents safe, we’re asking mobility scooter owners who live in a home that has access to a communal area, to register your mobility scooter with us. www.bristol.gov.uk/registeramobilityscooter

Register your mobility scooter, and we can help you make sure that it's stored, charged and used safely. Most mobility scooters use high capacity, lithium-ion batteries, which can pose a fire risk if not stored or charged correctly. You must not leave your mobility scooter in a communal area such as a foyer, stairs or corridor. They are fire escape routes and must always be kept clear. Blocking them creates a hazard for you and your neighbours.

If you live in a housing scheme that has dedicated mobility scooter storage, you can apply to rent a space at the same time as registering.

It's quick and easy to register. www.bristol.gov.uk/registeramobilityscooter

16/12/2025

Your December Housing News is out now! https://bit.ly/4s2Tw4S

It's filled with the latest news, including information on how we're improving standards across the service.

Check it out: https://bit.ly/4s2Tw4S

11/12/2025

Do you have a chronic respiratory illness, are you pregnant or do you provide care for someone else?

If so, you are one of the priority groups for flu vaccination.

Getting protected from winter illnesses can make a difference to you and the people around you, so go to 👉 https://orlo.uk/3ESuj for more information on how to book your free vaccination today.

09/12/2025

05/12/2025

An update on improvements to the HomeChoice service.

Unfortunately, we have had to delay the launch of our new website until the new year. This is because we need more time to make sure our new system works the way we need it to. We’re really sorry about this delay.

You can access your account on HomeChoice through the existing website from Monday 8 December. The next round of bidding will open as planned on Tuesday 9 December.

We will let you know as soon as we have a date to launch the new website.

Make sure that your contact details are up to date on your HomeChoice account so that we can get in touch with you www.homechoicebristol.co.uk

📣 An important update for anyone with a HomeChoice application 📣

We are updating the digital systems we use for some of our housing services. There will be some changes and disruption to the HomeChoice service while we make these essential improvements:

➡️ bidding has now been paused and no homes will be advertised until Tuesday 9 December

➡️ from Monday 8 December you will be able to access HomeChoice on our new platform MyBristolHousing

More info https://www.homechoicebristol.co.uk/LatestNews/Page

01/12/2025

International Day of Disabled People: A Bristol Celebration

6 December 2025, 10.30am-4pm

Level 2 M Shed on Wapping Wharf

This is for Disabled people and allies. There will be a Q&A session with Bristol-based Disabled leaders, workshops, stalls, campaigns and more! To book a space at on of the workshops, visit: https://bit.ly/4pF32J8

There will be step free access, accessible toilets, quiet/low stim room available, BSL interpretation available on request. Please do not attend if unwell.