We understand that choosing a care company is a big decision. So we want to share our approach to CareGiving and some of the things we are most proud of at Right at Home…
Our clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept easily accessible in the clients’ home and any concern can be easily addressed through a call to the office.
Our CareGivers…
Our CareGivers at Right at Home in Bristol want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best CareGivers join us, we have a rigorous selection process that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘yes’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as to deal with very specific situations.
Our support staff…
Behind the scenes we understand it is crucial that our clients, their families and our staff receive the very best support and expertise from the Right at Home Bristol team.
This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all their clients’ circumstances and keep their fingers on the pulse of their changes in need. They work in partnership with the client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.
Also…
Our clients receive the full time that they pay for, as we travel in our own time
Their visits should never be rushed – our preferred minimum visit time is one hour
CareGivers are carefully matched and, if time allows, introduced before they begin delivering care
We have a professional dress code but do not wear uniform, as we recognise some clients would feel stigma when we accompany them out and about in the local community
We are quick to react, vigilant in our duty of care and always aim to raise a smile
Why Choose us?
We offer a variety of Care Services to seniors and adults with both physical and mild learning disabilities. Our services are customised to every individual through a Personal Care Plan and are provided by highly-trained CareGivers who are the best in the business.
How are we different?
We first and foremost exist to serve our clients. Whenever doubt exists in a situation, we consider this our guiding priority. How we treat each other dramatically affects how we treat our clients. Every associate deserves and gets respect, consideration and support.
We listen
Our staff support your wishes and preferences, as well as professionally assessing your needs.
We keep in touch
We stay in close contact with the other people who support you (both family and friends and other health professionals), keeping meticulous records which you and those close to you can access easily.
We offer around-the-clock support
Help is always just a phone call away, 24/7, with support staff able to respond to your needs at short notice.
We support lifestyles
We support you to continue doing the things you enjoy, while feeling safe and secure and enjoying the independence and comfort of living at home.
We don’t believe in 15 minute care visits
We don’t believe it’s possible to deliver quality care in a 15 minute visit, so we don’t offer them. Our preferred minimum care visit is one hour – and by that we mean a full 60 minutes, as we travel in our own time, not yours. This allows us the time to listen to our clients and get to know them well, to complete tasks properly and to observe any changes in their health or well-being and respond accordingly.
Our valued and professional CareGivers provide high quality and personalised Care Services, which allow you to live life independently in your own home. Our wide range of services, along with our commitment to making a difference every day, ensures peace of mind for our clients and their families.
