Compass House Medical Centres

30/01/2026

Please see below for details of Switchboard support, a safe, free, confidential listening service for LGBTQIA+ people

26/01/2026

Due to some unexpected staff sickness, our phone lines are busier than usual and wait times are currently around 40 minutes.

Our team are working really hard to get through the queue as quickly and safely as possible thank you so much for your patience and kindness while they do.

📱 If you’re able to, we highly recommend using our Rapid Health online form, which you can access here:
👉 https://compasshousemedical.com/appointments/

Most requests submitted via Rapid Health are reviewed promptly, and many patients receive an appointment on the same day.

Thank you for bearing with us

23/01/2026

See below for details of the Middle Street Walkers activities

22/01/2026

See below for details of the HOPE course for individuals with sensory loss

🌟 HOPE Programme – Starting 26th February 🌟

Are you living with sensory loss and looking for support, understanding, and practical ways to cope?

The HOPE Programme (Help Overcoming Problems Effectively) is a six-week programme starting on 26th February, held at Paignton Library.

🕐 Time: 1:00 – 3:30pm each week

💬 What makes HOPE different?

This programme is delivered by people with lived experience of sensory loss, creating a safe, supportive space to:

• Share experiences
• Build confidence and resilience
• Learn practical strategies for everyday challenges
• Connect with others who truly understand

📍 Where: Paignton Library

📅 When: From 26th February

⏳ Duration: 6 weeks

🤝 Who: Adults living with sensory loss

If you or someone you know could benefit, please get in touch or come along. You’re not alone — hope starts here 💙

https://myhealth-devon.nhs.uk/local-services/hope-programme/hope-programme-courses/face-to-face-hope/

21/01/2026

Your Health is a free healthy behaviours service supporting people to improve their health and wellbeing supporting anyone who lives in Torbay, works in Torbay or is registered with a Torbay GP. You can request support with stopping smoking, weight management, health coaching and exercise on referral. See below for further details.

It’s not too late to start your New Year health goals. Whether you want to lose weight, quit smoking, or simply feel better, we’re here to help with free expert support tailored to you.

Take the first step today. Call us on 01803 422 422 or visit our website to start your journey.

16/01/2026

See below for details of Active Lives’ free course!

13/01/2026

Yesterday we launched Rapid Health and we wanted to share how our first day went using the new online forms, and we’re really pleased with the results

Out of 313 total requests received:
🩺 123 Medical requests were actioned by our team (39.3%)
📱 121 Patients completed a form themselves and were offered an appointment to choose from (38.7%)
❓ 32 patients had their queries for the doctor, nurse or receptionist answered by the “Ask us a question” option (7.7%)
🗂 We dealt with 37 Admin requests (11.8%)

This means that nearly 40% of all contacts were successfully self-booked by patients, which is a fantastic start and shows how well everyone is adapting to the new system.

We’re also happy to say that the remaining requests were quickly picked up and resolved by our admin and clinical teams.

💡 Top tips for using the new forms:

✔️ Please make sure your email address is correct on our system so you don’t miss any updates. Please check your emails for offered appointment times and links to book
✍️ Try to be as accurate when describing your symptoms, sometimes inaccurate symptoms will triage the appointment down a different pathway and not allow you to book an appointment.
📞 If you’re unsure, you can always call us – but if you feel able, please do have a go at using the form first.
⏳ Call waiting times may be slightly longer over the next few weeks while our teams and patients get used to the new way of working.

Thank you for your patience, support, and feedback. We know that for some patients the experience may not have felt completely smooth, and we recognise that no system is perfect.

However, day one has still been a success in our eyes because every patient received reassurance, guidance, or clear next steps by the end of the day about where they would be seen or how their needs would be supported.

12/01/2026

Please see below our helpful how to use Rapid Health Guide!

Today we have gone live! 🎉

Our care co-ordinators are on hand to help you via the phone or in the surgery.

We’re really excited about the benefits Rapid Health can bring for our patients. As with any new system, there may be a short settling-in period, and we truly appreciate your patience and understanding while our team gets everything running smoothly.

11/01/2026

In preparation for our new Rapid Health system that goes live tomorrow, please see our “How to” guide, which includes helpful tips. Printed copies are available from both our King Street and Galmpton sites.

09/01/2026

We are pleased to let you know that from 12 January 2026 we will be moving from our current Klinik online system to a new, improved service called Rapid Health. Rapid Health is designed to make accessing care easier, faster, and more efficient.

Most importantly, in many cases, you will be able to see and book available appointments immediately after completing your form.

Here’s a brief overview of the new system.

For more details, please follow the link below to the full information leaflet: https://compasshousemedical.com/a-new-way-to-book-appointments-coming-soon

02/01/2026

With the right tools, quitting can be easier. The free NHS Quit Smoking app gives you daily support to help you stop. See link below.

https://linktr.ee/nhs_smokefree?fbclid=IwVERDUAPEdvRleHRuA2FlbQIxMABzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEeqL5u9Mb8pjpf9y9wzcX1TlLwftojPO1x6r7fKVrdxRfT5DYrgyFsSDSzs_w_aem_vk2HfqxyazJXwz56yCgF5w

29/12/2025

Pleased to announce our phone lines are back up and running! Apologies for the inconvenience. 📞

Unfortunately, our phone lines are currently down. Our IT team is trying to get it up and running as quickly as possible.

Please contact us using our Klink form

https://access.klinik.co.uk/contact/compass-house-medical-centres

We are very sorry for any inconvenience caused and we will update you as soon as we are back up and running.