04/12/2025
News:
You may have seen our Zymego leaflets recently while attending the practice , well we are now in a position to begin introducing Zymego to our patients.
Zymego is our new appointment booking system and we are thrilled to be working with Zymego to make it easier for patients to book, reschedule and cancel appointments.
Once you have submitted an e-consult you will soon be receiving a link to your mobile phone. From there you will then be able to select the date, time, site and in certain circumstances the clinician of your choice to make your appointment.
You will receive reminders of your appointment and you will be able to manage your booking. Meaning, if you wish to cancel your appointment and reschedule you may be offered the option to do so depending on the type of appointment link you have been sent.
(Please note, some appointment types only become available from 8am every morning so in the event of rescheduling with a GP, it is worth keeping this in mind). There may also be restrictions set for patients safety.
You will also be invited to receive an earlier appointment if a cancellation is made and if you select this option, as soon as a suitable appointment becomes available, you will automatically notified. If you try to book but the appointment has become unavailable you will receive a message or depending on your phone type...it may not allow the booking.
We anticipate that with patients using the booking system the volume of calls into the practice will start to reduce, enabling patients who are not comfortable with using technology to get through to our team quicker.
We ask if you have recently changed any of your contact details you inform the practice.
Zymego will be rolled out slowly to patients and if you experience any issues with using please contact us and we will help.
Thank you for being part of the journey.
