02/09/2025
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August at Knowsley Medical Centre โ What We've Been Up To! ๐ฉบ
August was a busy month here at Knowsley Medical Centre, and we wanted to give you a quick behind-the-scenes look at whatโs been happening:
๐น Family & Friends Feedback
A big THANK YOU to everyone who completed our survey โ weโre thrilled that 87% of you would recommend us to your friends and family! Your support means the world. ๐
๐น Phone Calls
Our reception team handled a whopping 3,512 calls last month, helping patients with everything from booking appointments to answering important health questions. ๐
๐น Appointments
We booked 1,797 appointments in total โ covering phone consultations, sick notes, results, home visits, and care home visits. ๐ฉบ
๐น Missed Appointments (DNAs)
Sadly, 87 appointments were missed without notice. The highest number of DNAs came from the 16โ45 age group (29.6%). If you canโt make it, please let us know โ every appointment counts and could help someone else. ๐
๐น Cancellations & Repeat Appointments
We had 354 cancellations and 418 patients seen more than once during the month โ however, 3 patients missed multiple appointments. Please help us reduce avoidable DNAs.
๐น Referrals
We sent out around 97 referrals to ensure our patients got the specialist care they needed. ๐
๐น Non-NHS & Admin Requests
We also processed 26 non-NHS medical reports and managed a range of admin tasks, including emails, letter requests, online forms, and medical records. ๐
๐ฌ Thank You!
Weโre proud to serve our community and always working to improve your experience with us. Please remember: if you canโt attend your appointment, just give us a quick call โ it helps us help others.