Nantgarw Road Medical Centre Caerphilly

03/02/2026

19/01/2026

From January 2026, the chickenpox vaccine is now part of the routine childhood
vaccination programme. It's replacing the MMR vaccine and will be offered as a
combined MMRV vaccine at 12 and 18 months, protecting your little one from measles,
mumps, rubella and chickenpox.

Did you know? Every year in Wales, over 300 people are admitted to hospital with
chickenpox. While most children recover quickly, some can become seriously ill. The
MMRV vaccine helps protect your child from complications. Make sure your child attends their vaccine appointment.

Speak to your GP, practice nurse, or health visitor if
you have any questions.

19/01/2026

Callback system:

For patient convenience patients are offered a 'call back' when phones are busy.

Call backs are computer controlled and not reliant on receptionists remembering to ring you back.

Therefore the system will automatically hold your place
You will get a SMS text if you ring on a mobile to allow you to follow a link to watch your 'position in queue'

Then it will ring one of our free telephone team when you are top of queue - Once the telephonist picks up the call it will ring you.

Please make sure you are free to take a callback. Only a small proportion of callbacks 'fail' - This is usually when patient cannot be contacted several times.

Phones are busiest between 8-9.30am

12/01/2026

December 25 activity

11/12/2025

The experience that you received when dealing with the practice is important to us. This might be a face to face appointment with your doctor or another health care professional, a telephone call or another type of practice interaction at either Nantgarw Road Medical Centre or Senghenydd Health Centre

We would be grateful if you could complete this survey so that we can understand your views and experiences. We will ask you questions about your latest experience when dealing with the practice, please help us by giving your honest opinion.

The questions mostly have 4 options and you are asked to tick the answer which best describes how you feel. Some of the questions have ‘not applicable‘, please tick this if the question is not relevant to your experience.

We do not need to know your personal details but have asked some general questions at the end about who you are. This is so we can make sure we are asking all groups of people about their experience. ** PARENTS: If you are completing on behalf of a child please enter your Childs demographic information rather than your own. Thank you

If there is anything we have not asked you, please use the space at the end of this survey to tell us. Please refrain from personal/abusive comments about specific team members - Please follow our concerns process available on our website https://www.nantgarwroadmedicalcentre.wales.nhs.uk/ if you need to alert us of any specific incident.

We will be publishing a summary on our notice board, website & social media pages- and will use this feedback to review themes for future planning of our services. THANK YOU

11/12/2025

For anyone working or volunteering in health services

10/12/2025

ATTENDING FOR FACE TO FACE APPOINTMENTS:-

With an increase in virus circulation we strongly suggest patients do not enter our Surgeries more than 5 minutes before their appointment time.

For patients with respiratory / viral symptoms we encourage you to wear a mask (in line with local hospitals)

WE DO NOT OFFER A WALK IN SURGERY , NOR DO WE DEAL WITH 'MINOR INJURIES (PLEASE ATTEND YYF hospital Ystrad Mynach)

01/12/2025

Christmas pharmacy EMERGENCY opening over CHRISTMAS BANK HOLIDAYS

Please note we are only closed on bank holidays / weekends over Christmas ( 25,26th December and 1st Jan 2026 Bank holidays). All other days will be normal operating hours.

If your medication will run out between 25th December and 2nd January - Please order by 19th December 25 to ensure we can process your request in time for christmas.

Wishing all our patients a Merry Christmas and a Healthy 2026 !

24/11/2025

Phone waits can be longer before 9.30am

Did you know we can ring you back instead ? Press 1 when on hold when prompted to get a call back - Your position in the queue will be held , and we will call you as soon as we have a free telephonist.