28/04/2026
Patford House Partnership
Patient Participation Group (PPG) – Meeting Agenda
Date: Tuesday 28 April
Venue: Beversbrook Medical Centre
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1. Welcome
• Welcome and introductions
2. Attendees and Guests
• Isaac Moyes – IT Manager, Patford House Partnership
• Marylin Adams – Patient, Northlands
• Hugh Pilcher Clayton – PPG Chair, Northlands
3. Apologies
• Ken Watson
4. Minutes of the Last Meeting
• Review and approval of the previous meeting minutes
5. Matters Arising
• Follow up on any actions or questions from the last meeting
6. AI Receptionist – Proposal and Discussion
• Introduction to the idea of an AI Receptionist
• How it might work
• Discussion of benefits and concerns from a patient perspective
7. Communications Update
• Update on communications with Northlands
• Communications across the Primary Care Network (PCN)
• How effectively information is reaching patients
8. PPG Newsletter and Patient Engagement
• Ideas for the PPG newsletter
• Featuring a member of staff to help patients put a face to a name
• Recognising and celebrating staff contributions
9. Surgery and Online Services
• Patient experience of same day appointments via Patches
• Recent changes to systems or processes
• Keeping website information accurate and up to date
10. Facilities and Future Plans
• Update on the new surgery
• Discussion of alternative ways to improve existing facilities
11. Any Other Business
12. Date of Next Meeting
