25/11/2025
FIRST BUS - FREQUENTLY ASKED QUESTIONS
• Who is responsible for the decision for First Bus withdrawal from Cornwall?
The decision to withdraw operation from Cornwall sits with First Bus. The services are operated commercially by First Bus and are not subsidised by Cornwall Council.
• Where do First operate services in Cornwall?
First predominantly operate in mid and west Cornwall linking St Austell, Truro, Falmouth, Helston, St Ives, Penzance, Camborne, Pool and Redruth. The full list of impacted services is:
M6, T1, T2, U1, U2, U4, 1, 1A, 17, 17A, 24, 27, 29 and 87
Full details of the current Cornwall bus network can be found on the Transport for Cornwall website Bus network map - Transport for Cornwall
• What funding does Cornwall Council give to First Buses in Cornwall?
With the exception of Truro Park & Ride, First Bus does not operate any local bus services under contract to or subsidised by Cornwall Council.
• I currently use a First Bus service, what will happen to my bus service?
First bus will continue to operate their services until the 14 February 2026.
• What will happen after 14 February 2026
First Bus operate their services commercially; therefore it is likely that an alternative commercial operator will step in to cover services. Go Cornwall Bus have confirmed intentions and their statement can be found at Go Cornwall Bus Update - it is too early at this stage to provide specific details on what the network could look like, please keep checking www.transportforcornwall.co.uk for updates
• Who can I speak to at First Bus about this decision?
All correspondence should be directed to: First Bus 0345 646 0707 and their lines are open from 9am to 5pm Monday - Friday. Help and support | First Bus
For all other general enquiries, please continue to contact www.transportforcornwall.co.uk or Transport@cornwall.gov.uk
• Will Truro Park and Ride be affected?
Truro Park and Ride operates under contract to Cornwall Council and will continue to operate. Details will be released in due course about the transfer of any existing ticket products.
• I travel to school on a First Bus service with a Cornwall Council pass- what will I do?
Until February 14th (half term break), you will continue to travel on your current service. Nearer the time, Cornwall Council will issue a new bus pass with updated service details to commence after the February half term.
• Will my travel to University or Post 16 College be affected?
Until February 14th (half term break), you will continue to travel on your current service. Go Cornwall Bus have confirmed intentions to step in and cover most services, their statement can be found at Go Cornwall Bus Update - it is too early at this stage to provide specific details on what the network could look like, please keep checking www.transportforcornwall.co.uk for updates
• I have a First Bus specific ticket product- will I be able to continue to use it?
You will be able to continue to use all First Bus products until 14th February. Any season tickets and passes that continue beyond 15th February 2026 will be refunded. Please contact the First Bus customer services team.
For Transport for Cornwall products, please see question below.
• I have a Transport for Cornwall ticket product that I purchased on my First Bus app- will I be able to continue to use it?
Yes, you will be able to continue to use this up to and beyond the 14th February on any Transport for Cornwall local bus service Ticket Prices | First Bus
• Will any bus station facilities be affected?
Bus Stations will remain open throughout this period of change.
Check journeys, buy tickets and get live departure updates for services across Cornwall including Bodmin, Liskeard, Truro and Penzance.
