The Community Practice

14/09/2025

Your GP practice is not just about seeing a GP.
The team includes a wide range of skilled health professionals.
From advanced nurse practitioners to physiotherapists, physician assistants, pharmacists, pharmacy technicians, care coordinators, mental health nurse. Each role helps make sure you see the right professional for your needs.

20/07/2025

18/07/2025

To avoid long wait times on the phones, we encourage pur patients to use Anima - a simple and convenient way to get in touch. Your request goes directly to a clinician and is quick and easy to complete. You can find clear instructions on our website
www.thecommunitypractice-canveyisland.nhs.net
or use the Anima link found on our page heading.

25/06/2025

Good morning!!!
Just to remind everyone that we have Anima. There is no need to call the surgery. We are still getting excessively high call volume causing long wait times for patients.
Please use Anima.
Your request still comes directly to a clinician and we aim to deal with your request the same day.
Anima does not delay your treatment.
See below the 3 steps to get to Anima.
1) Go to our website
2) scroll down on the page to the link (click on it)
3) Follow the instructions on Anima.

18/06/2025

We are expanding our team.

Immediate start available for the right candidate.

20 hours a week. Shifts are between 8:00 - 18:30pm, Monday - Friday.

MUST be fully flexible

All reception duties including answering calls, dealing with public face to face, booking appointments, scanning and matching letters, emails.

Knowledge of SystmOne or previous experience within healthcare service would be an advantage but not necessary as training would be provided for the right applicant.

Applicants should have excellent customer service skills with a positive approach and be able to work on their own initiative, as part of a team and the ability to multitask.

Previous applicants need not apply.

Job Types: Part-time, Permanent, Fixed term contract

Please make sure your CV includes an up to date email address.
Send to mseicb-cpr.managersf81740@nhs.net

14/06/2025

📱 Skip the Phone Queue – Use Anima Instead! 🕒

We know phone wait times have increased recently – thank you for your patience! To save time and get help faster, we encourage you to use Anima, our simple and secure online request system for medical and administrative queries.

✅ Easy to use
✅ No waiting on hold
✅ Helps us help you faster

Just answer a few quick questions and we’ll handle the rest!

Try Anima and make your healthcare experience smoother and more efficient. 💻💙

Medical requests can be place Monday - Friday between 8:00am - 15:00pm and administrative queries are open at all times.

Week days from 6:30pm and weekends there is the option of using NHS 111 who are there to help.

12/06/2025

The community Practice uses Anima. This is to speed up your health requests. Please copy and paste the link below in your browser to complete your request which is looked at by a clinician.
No need to call at 8am.
This service runs up to 3pm Monday - Friday.

09/06/2025

09/06/2025

We are 1 week in to our new way of requesting help with your health needs - Anima.
So far, feedback from patients have praised the quick and effective way that Anima handles their queries and the response time for appointments from the clinical team.
However, we are still experiencing high call volumes in the morning from patients which is creating delays in being able to service patient needs. This is due to Anima requesting more in-depth information from patients, allowing our clinical team to make appropriate recommendations for you.
We encourage all our patients to get online and register for the Anima services, every request received both admin and clinical is reviewed by a member of the clinical team.

https://anima.thirdparty.nhs.uk/green/o/ss80jathe

06/06/2025

We are expanding our team.

Immediate start available for the right candidate.

25 hours a week. Shifts are between 8:00 - 18:30pm, Monday - Friday.

MUST be fully flexible

All reception duties including answering calls, dealing with public face to face, booking appointments, scanning and matching letters, emails.

Knowledge of SystmOne or previous experience within healthcare service would be an advantage but not necessary as training would be provided for the right applicant.

Applicants should have excellent customer service skills with a positive approach and be able to work on their own initiative, as part of a team and the ability to multitask.

Please make sure your CV includes an up to date email address.
Send to mseicb-cpr.managerf81740@nhs.net

Previous applicants need not apply.

Job Types: Part-time, Permanent, Fixed term contract
Contract length: 12 months