Nantgarw Road Medical Centre Caerphilly

21/07/2025

17/07/2025

Call stats this week

15/07/2025

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09/07/2025

MAY 25 Practice Activity

19/06/2025

Phone queues today

19/06/2025

PART-TIME MEDICAL RECEPTIONIST/ADMINISTRATOR REQUIRED

26 HOURS (over 5 weekdays)

Nantgarw Road Medical Centre is looking for a receptionist/administrator to work with our committed and friendly team, to start as soon as possible in an interesting and varied role.
Previous NHS/GP surgery experience is an advantage , but not a requirement - and we encourage candidates with transferrable experience to apply.

Candidates need to be flexible , working 5 days a week within our core hours (Monday – Friday 8am – 6.30pm)

Candidates must be computer literate and have a good telephone manner. Experience of EMISweb or Vision computer system an advantage. Experience of keyholding, customer service/telephonist roles/public facing roles is also advantageous.

Duties will be a mixture of front of house reception work, first and second line telephonist duties, and associated administration. This will include booking appointments, patient follow up for test results, coordination of requests for medical reports, processing of incoming correspondence including requests via our online portals.
Successful applicants are required to provide a standard disclosure barring service check. Employer will meet disclosure expense. 26hrs , plus additional paid hours depending on the needs of surgery.
Employee benefits include enrolment in the NHS pension scheme

Please apply via NHS jobs website or by sending your CV to Andrew Langley, Practice Manager at Nantgarw Road Medical Centre , 4 Beddau Way, Caerphilly CF83 2AX – Andrew.langley@wales.nhs.uk

Closing date 1.7.25

16/06/2025

Introducing telephone callback!

When our telephone lines are busy patients may be offered to press a button to hold their place in the phone queue 'virtually' Allowing you to hang up - We will ring you back automatically when you are the top of the queue - This saves you from having to wait on the phone for a long period of time - Rest assured that our system will still move you up the queue.

If your ringing on a mobile you also will be sent a text with a website link so you can monitor your position in queue Live if you wish.
** THERE IS NO CHARGE FOR THIS SERVICE **

This is one of the great features of our newly installed phone system.

09/06/2025

NEW TELEPHONE SYSTEM

The practice will be having a new telephone system GO LIVE during the day from Tuesday 10th June. There should be no interuption to the service provided.

We have installed the system as a result of patient feedback.

There will be a range of improvements for both patients and staff - And the practice will have unlimited incoming and outgoing lines.
You will now have some different options when ringing in - Please listen carefully to your options when ringing us.

PLEASE ALSO BEAR WITH US WHILST THE TEAM FAMILARISE THEMSELVES WITH THE SYSTEM.

03/06/2025

PRACTICE ACTIVITY APR 25

23/05/2025

BANK HOLIDAY NOTICE
We are closed on MONDAY 26th MAY
For urgent (non life threatening) medical matters that cannot wait- please ring 111
For minor injuries - please attend YSBYTY YSTRAD FAWR (YYF) hospital

08/05/2025

PART-TIME MEDICAL RECEPTIONIST/ADMINISTRATOR REQUIRED

20 HOURS (over 4 weekdays)

Nantgarw Road Medical Centre is looking for a receptionist/administrator to work with our committed and friendly team, to start as soon as possible in an interesting and varied role.
Previous NHS/GP surgery experience is an advantage , but not a requirement - and we encourage candidates with transferrable experience to apply. Candidates must be computer literate and have a good telephone manner. Experience of EMISweb or Vision computer system an advantage. Experience of keyholding, customer service/telephonist roles/public facing roles is also advantageous.

Duties will be a mixture of front of house reception work, first and second line telephonist duties, and associated administration. This will include booking appointments, patient follow up for test results, coordination of requests for medical reports, processing of incoming correspondence including requests via our online portals.
Successful applicants are required to provide a standard disclosure barring service check. Employer will meet disclosure expense. 20hrs , plus additional paid hours depending on the needs of surgery.

Employee benefits include enrolment in the NHS pension scheme

Please apply via NHS jobs website or by sending your CV to Andrew Langley, Practice Manager at Nantgarw Road Medical Centre , 4 Beddau Way, Caerphilly CF83 2AX – Andrew.langley@wales.nhs.uk
Closing date 22.5.25

Salary range 24,038 -25,149 (pro-rata)