Brynderwen & Minster Surgeries

14/05/2025

We receive lots of complaints regarding wait times on the phones and often, callers perceive the wait as our staff not pulling their weight which is never the case.

https://www.youtube.com/watch?v=XrlETspRMlA

This video may put into perspective what our reception team deal with on a daily basis, but they commit to offering every caller the same level of service whatever the reason for the call.

Please take the time to watch, it is just a minute long.

Thank you🫶

12/05/2025

Today is International Nurses day and we would like to take a moment to appreciate the wonderful nursing team we have at the surgery. You all do an incredible job and we are lucky to have each and every one of you ❤️

08/05/2025

Closing date is tomorrow!

JOIN OUR TEAM!

We are recruiting into our reception and admin team. We have two vacancies open as follows:

RECEPTIONIST @ Minster Surgery - 26 hrs per week
Working pattern is Mon, Tue, Thur, Fri 1.00pm - 6.15pm and Wed 8.00am - 1.00pm
https://www.cavgp.co.uk/en/vacancies/job/531

COVERER @ both surgeries - 30 hrs per week
Monday - Friday
Shift patterns of 8.00am - 2.00pm and 12.30pm - 6.30pm
https://www.cavgp.co.uk/en/vacancies/job/532

To apply for either of these vacancies, please click on the link and send in your current, up-to-date CV and a covering letter outlining why you would be a good fit for our team and why you should be considered 🙂

Thank you!

We're the go-to website for General Practice careers and GP jobs in Cardiff & the Vale of Glamorgan. We'll introduce you to GPs and showcase their innovative work.

08/05/2025

The checking in machine at Brynderwen is back up and running so fingers crossed no issues today 🤞
Minster road is still off line but all being well will be being replaced today so should be back up and running asap

Thank you all for your continued patience we appreciate how frustrating it is for everyone ❤️

07/05/2025

**patient notice**

Unfortunately our checking in machines across both surgeries are out of order. We are doing everything we can to get them back up and running but in the meantime please make sure you leave extra time for appointments as you will need to check in at the reception desk.

Whilst queuing, Please be patient with the team they are going as quickly as possible.

We appreciate your cooperation 🙏

02/05/2025

Here is a snapshot of our activity data for April 2025, This data also includes the number of missed appointments which is 280 appointments over the month, This is on the rise again.
Please remember to cancel your appointment if you do not need it. If you receive a text message reminder for your appointment, you can respond to it to cancel your appointment up to 10 minutes before it is due. We have also added the option to cancel appointments via the phone line by pressing option 1.
Thank you.

28/04/2025

One of our lovely GP Parters, Dr Hannaway, is taking part in the CARTEN bike riding challenge, cycling 108 miles to raise money for Barnado’s. If you could spare a little donation we’d be ever so grateful for the support.

You can donate as little as £1 and every £1 counts 🙏🏻

Barnardo’s offer crucial support and intervention to some of the poorest families in society to achieve positive change and improve family outcomes. In 2022-23 Barnardo’s reached 373,200 people across the UK, with 61 services and partnerships being delivered in Wales.

Help LIAM HANNAWAY raise money to support Barnardo's

25/04/2025

JOIN OUR TEAM!

We are recruiting into our reception and admin team. We have two vacancies open as follows:

RECEPTIONIST @ Minster Surgery - 26 hrs per week
Working pattern is Mon, Tue, Thur, Fri 1.00pm - 6.15pm and Wed 8.00am - 1.00pm
https://www.cavgp.co.uk/en/vacancies/job/531

COVERER @ both surgeries - 30 hrs per week
Monday - Friday
Shift patterns of 8.00am - 2.00pm and 12.30pm - 6.30pm
https://www.cavgp.co.uk/en/vacancies/job/532

To apply for either of these vacancies, please click on the link and send in your current, up-to-date CV and a covering letter outlining why you would be a good fit for our team and why you should be considered :-)

Thank you!

We're the go-to website for General Practice careers and GP jobs in Cardiff & the Vale of Glamorgan. We'll introduce you to GPs and showcase their innovative work.

18/04/2025

A great service for patients to self-help and saves waiting to visit the GP Practice 🙏🏻

Most minor illnesses can be treated at home 🏡

Your community pharmacist can help to provide advice and information. Familiarise yourself with your local community pharmacy opening times: https://orlo.uk/86syi

Check your symptoms using the NHS 111 Wales website: https://orlo.uk/SS5jA

16/04/2025

15/04/2025

📢 Easter Bank Holiday Reminder 🐣🌸
Please check the opening times for local pharmacies over the Easter Bank Holidays
It’s a good idea to plan ahead for any prescriptions.
Enjoy your Easter! 🌼

15/04/2025

Easter bank holiday is approaching🐥
Please see our "PATIENT REMINDER"