04/02/2026
📊 How We’re Working at Whitchurch Road Surgery – December 2025 📊
We want to keep our patients informed about how services are being used and how we can all work together to improve access to care.
Here’s a snapshot of activity at Whitchurch Road Surgery in December 2025:
📞 3,456 phone calls received
Slightly fewer calls than the previous month, showing increasing use of alternative contact methods.
💊 2,003 prescription items issued
Prescribing activity remained steady.
🩺 64 referrals made
Referral numbers vary depending on clinical need.
📝 95 fit notes issued
Similar to previous months, reflecting consistent demand.
💬 4,520 text messages sent and received
Text messaging continues to help us communicate efficiently with patients.
💻 301 digital requests submitted
A small increase, showing more patients are choosing online contact where appropriate.
📅 369 appointments not attended (DNA)
This equates to 14.7% of appointments, an increase on last month. Missed appointments reduce availability for other patients and put additional pressure on services.
✔ How you can help
🔹 Cancel appointments you no longer need as early as possible
🔹 Use online requests for routine or non-urgent queries
🔹 Order repeat prescriptions in good time
🔹 Choose the right service for your needs
📞 Need help deciding who to see or where to go?
You can contact our **Patient Care Navigator service on 02920 038812, who can help direct you to the most appropriate service for your needs.
By working together, we can help ensure appointments are available for those who need them most and support safe, timely care across our community.
Thank you for your continued support 💙
