What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 4:30pm

Telecare24

Telecare24 promote independence at home and support people with our wearable, assistive technology.

A Telecare24 personal alarm is ideal if you or a loved one are at risk of experiencing a fall, suffering a stroke or just that you live alone. If you have recently been admitted to hospital and have now returned home, a Telecare24 personal alarm will provide you with complete reassurance that someone is just a press of a button away.

15/12/2025

As we prepare to celebrate the holidays, we want to ensure you're fully informed about our office hours during this special time.

Our main office will be closed for parts of the Christmas period and New Year’s Day.

- Our team will continue dispatching orders up to 24th Dec. Please note that delays may occur due to seasonal postal services, these are outside of our control.

- Our main office (for orders and general customer service) will be closed on Thursday 25th December and will reopen on Monday 29th December. It will also be closed on Thursday 1st January for the New Year holidays.

- Completed orders placed between 24th and 28th December (inclusive) will be delivered between 29th and 31st December, subject to delays felt by Royal Mail which are outside of our control.

- Completed orders placed between 31st December and 2nd January (inclusive) may take may take a little longer to be delivered.

Please remember that our careline service operates 24 hours a day, 7 days a week, all year round. This doesn’t change on holidays. Your safety and well-being are our top priorities, and we're here for you whenever you need us.

For more information, please follow the link in bio

12/12/2025

Don't let winter dim your light! ✨

As the days get shorter, it's more important than ever to prioritise your mental health. We've put together some essential tips to help you navigate the colder months with a positive mindset.

Check out our blog for practical advice - link in bio

03/12/2025

The national move away from copper landlines to fully digital phone lines is well underway with the full switchover expected by January 2027.

While this might sound like a simple tech upgrade, there is a serious risk for anyone who relies on a traditional careline alarm. Many alarms still use the old phone lines to call for help, and when your area switches to digital, those alarms may stop working.

So if your alarm is plugged into a standard landline, there’s a chance it could fail in an emergency once your line is switched.

Our digital personal alarms don’t rely on a landline - they’re already compatible with the new network and will continue to protect you before, during, and after the switchover.

Whether you’ve heard anything from your phone provider yet or not, preparing early means your alarm will carry on doing what it’s meant to do: keeping you safe.

Our team has created a Digital Switchover page, where you can find all the essential information in one place, what to including what to expect and how we can help you make the switch smoothly.

https://www.telecare24.co.uk/digital-switchover-for-careline-alarms/

You can also find a link in bio

14/11/2025

Today marks World Diabetes Day, a reminder of the importance of awareness, early detection and ongoing support for those living with diabetes.

To help people better understand how to manage the condition, we’ve published a new article on our website where Dr Hilary Jones discusses practical ways to keep diabetes under control.

You can read the full piece by tapping the link in our bio.

11/11/2025

Today we take a moment to reflect and honour those who served and sacrificed for our freedom.

Their courage and dedication will never be forgotten. 🙏

22/09/2025

Another wonderful review from a family who now have peace of mind knowing help is always on hand. Thank you for trusting Telecare24!

09/09/2025

Too much sugar could be putting extra strain on your heart.

Did you know that high sugar intake doesn’t just affect your waistline – it can also impact your heart health? Research shows that sugary drinks and snacks can:

✅ Increase blood pressure and inflammation
✅ Disrupt electrolyte balance
✅ Lead to dehydration, making the heart work harder

In fact, the average UK adult consumes 66% more sugar than recommended, much of it hidden in everyday drinks.

Choosing water, herbal teas, or water-rich foods like cucumber and tomatoes can help you stay hydrated and protect your heart.

At Telecare24, we care about your wellbeing inside and outside the home – and a few small daily swaps can make a big difference for your heart health.

Find the link in bio to learn more.

16/07/2025

We're always pleased to hear from returning customers like this one, who’ve trusted Telecare24 for both a parent and a close friend.

From fast delivery to easy plug-and-play setup, our careline service is designed to offer reassurance when it’s needed most, for users and their loved ones.

Thank you for the kind words and continued trust! 💙

28/04/2025

🎉 We have hit 3,000 Trustpilot reviews!

A massive thank you to each and every one of you who have taken the time to leave us a review, we truly appreciate them and take every single comment seriously.

We are especially grateful for the 5-star reviews we receive every day, highlighting the peace of mind our personal alarms bring to our customers and their loved ones. Your feedback inspires us to keep improving and ensuring everyone feels safe and secure.

Thank you for your continued support!

14/02/2025

We’re proud that our fall sensor is making a real difference in our customers’ lives.

Stay safe, and always remember to keep your pendant with you.💙

01/01/2025

🎉✨ Happy New Year from all of us at Telecare24!

As we step into 2025, we want to take a moment to thank each and every one of you for trusting us to help keep you and your loved ones safe. 💙

This year, we remain as committed as ever to providing peace of mind and ensuring help is always just a button away.

Here’s to a year full of health and happiness!

24/12/2024

🎄✨ Merry Christmas from all of us at Telecare24!

This festive season, we’d like to take a moment to express our gratitude to our amazing customers and the entire Telecare24 community. Your trust and support inspire us every day to provide the best care and service possible. 💙

As you celebrate with family and friends, remember that we’re here for you, 24/7, ensuring peace of mind and safety throughout the holidays and beyond.

Here’s to a joyful Christmas and a bright, healthy, and happy 2025! 🌟

Stay safe, stay connected, and cherish the magic of the season. 🎅🎁

Address

Unit 2 – Trident Court, East Moors Rd, Ocean Way
Cardiff
CF245TD

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4:30pm

Telephone

+448001808220

Website

https://linktr.ee/telecare24

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