08/01/2026
With due to affect parts of Wales, we want to make sure you know how to get help if you have an emergency outside of our normal working hours.
If you can, please use our out-of-hours service, Llesiant Delta Wellbeing, by completing the form here: https://deltawellbeing.org.uk/out-of-hours-emergency/
Your form will go straight to their 24/7 team so your emergency can be dealt with quickly, without delay.
Using the form is especially helpful during bad weather, as phone waiting times may be longer than usual.
Alternatively, you can call 0800 024 8968, which will be diverted to Delta during out-of-hours.
Please keep safe and remember, our out-of-hours service is for urgent emergencies only.
Our Customer Experience team is available Monday to Friday, 8.30am – 4.30pm.
🌨️ As prepares to sweep across Wales, we want to reassure the community that we are prepared and available around the clock.
The Met Office has issued an Amber warning for snow. While the weather conditions may be worsening, our dedicated teams will be working throughout the night to keep you safe.
How we are preparing:
🦺 Prioritising safety: We are working closely with our staff to ensure they can carry out their roles safely during the storm.
🚑 Extra precautions: We have teams on standby and will carry out wellness checks on our more vulnerable community members.
📃 Emergency support: If you have an out-of-hours emergency, please use our online form https://bit.ly/3voizGC
Once submitted, it goes directly to our 24/7 team for action, there is no need to call to check.
We kindly ask for your patience and kindness toward our team members, they are working incredibly hard in challenging conditions to be there for you.
