Aber Medical Centre

25/07/2025

15/07/2025

*UPDATE*
The phone lines are working as usual

We are currently experiencing issues with our phone line and are working with our provider to resolve the problem as quickly as possible.

In the meantime, you can still book appointments by attending the surgery in person, but please be aware that you may need to wait until your appointment time.

We kindly ask that routine appointment requests and general enquiries are postponed until later today, where possible.

We understand this is frustrating and we sincerely apologise for the inconvenience.
Please be patient and kind to our staff — we are doing our very best to get everything back up and running as soon as we can.

Thank you for your understanding.

26/06/2025

New Telephone System

We have just changed over to a new telephone system. This means that when you ring into the surgery you will be able to choose from the following, please listen carefully to all the options so you choose the correct one, as you will be asked to call back if you are transferred to the wrong section.

1. Appointments
2. Mental Health
3. Test Results – open after 2pm
4. Prescriptions – open after 10am
5. Practice Secretary – for private work only open 1.30-4.30pm
6. General Enquiries

During busy times if you are waiting in a queue you may be offered a call back, this is a new facility and will keep your position in the queue and call you back once you get to number 1 (with no cost to yourself). We are very excited about this feature, as we know that no-one likes to be waiting on the line in a queue. We do ask that you keep your phone close to you so you can answer the call back, if you miss the call you would have to ring us again.

We appreciate your patience while we all get used to this wonderful new telephone system.
Thank you
Aber Medical Centre