Brampton Medical Practice

23/03/2026

Well done to our wonderful team for all contributing to what is some fantastic feedback from patients as part our our externally collated Friends and Family Feedback:

92% of patients who responded rated us very good or good and 8% gave a neutral response 0% rated us poor or very poor

Some of the comments made are shown below - Well done Team

Check in easy and appointment for blood test was on time

The practice in each department has improved 100% over the last 12 months

Easy to book, on time was able to give me additional information

On time very good and friendly staff really informative

Quick response to triage forms

Collaborative appointment setting clear explanations from Dr Cooper

Pleasant staff. Taken in on time and a straightforward appointment.
Everything was very smooth and professional Nurse today was lovely, calm confident and professional.

Quickness arranging appt at surgery. Short wait to be seen by a very pleasant doctor

My appointment was on time and the Practice Nurse was pleasant, very efficient and helpful.

The triage system works really well. I feel very well looked after and the team are very responsive. Thank you all

Punctual, informative, and very good at taking blood

Natalie was very attentive and efficient, an asset to the practice

E consults reviewed and dealt with very quickly, good communication, great GPs who give you ample time and support, prescriptions dealt with quickly Quick GP appointment and subsequent blood test

Everything I felt I asked I got a answer well explained

10 out of ten Triage form completed this morning, 9 am appointment and prescription ready when I went to collect it. Perfect. Thank you

Excellent service and friendly people! On Time nurse pleasant and professional Doctor and nurse very helpful and on time

The person I spoke to had a good and clear telephone voice 2. Knew her job. Listened to my requirements

23/03/2026

***How to order your REPEAT prescriptions***

The best way to order your repeat prescriptions is via your NHS Login/APP. You can use this service to order repeat medications 💊 24 hours a day 7 days a week

In person: Drop your repeats slip in during practice opening hours

Phone: We offer a morning prescription ordering line between 8am-12 Noon during practice opening hours

NHS Login/APP https://www.nhs.uk/nhs-app/setting-up/

23/03/2026

Please ensure you have ordered your repeat prescriptions in time for our Easter closure.

Both the practice and our dispensary will be closed over the Easter Bank Holiday Weekend:

Friday 3rd April
Saturday 4th April
Sunday 5th April
Monday 6th April

The quickest and easiest way to order your repeat prescriptions is via the NHS App, you can order repeat prescriptions 24/7 at https://www.nhs.uk/nhs-app/setting-up/

Other options:

Hand your repeat prescription slip in during practice opening hours

Phone our repeats line Monday-Friday 8am-12 Noon

Thank You in Advance

23/03/2026

Update on our computer system

UPDATED 11:30am - RESOLVED
The previous national issue affecting some of the computer systems in GP practices this morning has now been resolved.

Many thanks in advance for your patience during this time.
Please be aware that teams will be working hard to catch up from the outage - so your kindness will go a long way. 💚💙

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23//3/26 - 11am⚠️ There is currently a national issue affecting one of the computer systems used across General Practice. ⚠️

Teams are working hard to manage the situation, but this is beyond local control. As a national issue, it is hoped this will be resolved as quickly as possible.

🙏 Thank you for your patience and understanding while we wait for further updates.

23/03/2026

Important update

22 March 2026 11am

Due to what appears to be a wide reaching issue with GP clinical systems called EMIS our teams currently have very limited access to medical record information or the ability to accept and respond to medical, admin and prescription requests.

Please only contact the practice at this time if you have an urgent request as our team are limited at this time due to a situation beyond their control

Thank you for your patience and understanding

19/03/2026

You may have seen national coverage about an increase in cases of Meningitis in the south of the country. We understand this may be worrying and you feel concerned as a result. Meningitis vaccines are already part of the NHS routine immunisation schedule. If you or your child are up to date, you will already have protection against several common types.

Targeted vaccination programmes may be introduced in specific areas, but at present there are no additional vaccines available outside of national guidance.

People directly affected by the outbreak in Kent are being pro-actively contacted by the Health Security Agency. National guidance can be found here: https://www.gov.uk/government/news/cases-of-invasive-meningococcal-disease-confirmed-in-kent

If you are experiencing symptoms of meningitis we strongly advise you to seek medical attention promptly. So it’s important to be aware of the signs and symptoms, as without urgent treatment meningitis can become life-threatening very quickly. A tell-tale rash is one of the signs to look out for - though it may not appear in the early stages, or at all.

⚠️Symptoms to be aware of: High fever, severe headache, vomiting, stiff neck, sensitivity to light, drowsiness or confusion, and a rash that does not fade when pressed (non-blanching). Babies may show different signs such as unusual crying, difficulty waking, or cold hands and feet.

🚨If you think someone may have meningitis, seek urgent medical help immediately. Early treatment is vital. Anyone with symptoms should contact NHS 111 or, in an emergency, dial 999.

🛡️Help reduce risk by keeping vaccinations up to date, washing hands regularly, and avoiding sharing drinks or utensils.

💉 Your current vaccination statuses may be available through your NHS App.

For more information, visit the NHS website: https://www.nhs.uk/conditions/meningitis/

💙💚

09/03/2026

**EFFECTIVE 13th April 2026**

We are making some permanent changes to some of our site opening hours. These changes are designed to ensure a sustainable long term service continues to be delivered close to home within our community via our dedicated team at Brampton Medical Practice.

Information will also be displayed in our practice sites and on prescription collection slips for those not on social media

*Brampton Dispensary/Hub* - Prescription collection - 8am - 6pm

*Corby Hill Branch* Appointments & Repeat prescriptions

Open Monday, Wednesday and Friday
8.30am-6pm

*Wetheral Branch* Appointments & Repeat Prescriptions

8.30 am-6pm Monday, Tuesday, Thursday, Friday

*White Lion Branch* – 8.30-5.30 - Appointments Only

*Main Brampton site, phones & Online Services*
In line with our contract, our main site in Brampton, phone lines and online services will all remain open during core hours 8am-6.30pm

We appreciate that for those who use our branch sites there will be some adjustment in relation to our new hours/days of operation and we appreciate your understanding as our teams also adjust too.

Thank You In Advance for your understanding 😊

04/03/2026

**PARENTS OF WILLIAM HOWARD SCHOOL**

We are aware that today a letter has been provided to some parents with children who attend William Howard School that they need to contact their GP Practice to check on their child's Immunisation status.

Can we please appeal to parents to help keep our phone lines and reception desks free and make requests if you need too, via our online triage system where possible. You are also able to check this information via the NHS App if you have set up access. If you are unable to complete the form and submit directly to our triage system our reception team can complete this for you however, it will join the same que that it would if its completed by you. Our online link is below

*Men ACWY Vaccine offered at age 13/14 years (School Years 9/10)

If your child has had this vaccination via the school Immunisation team, you will likely have received an email directly from the team advising that your child received this vaccination at school, please check your email records for this information. Search school.immunisations in your email inbox.

*Men B Vaccine ages 2, 4 and 12 months as part of the infant Immunisation programme

*Men C 12-13 months as part of the infant Immunisation programme

Immunisations given as part of infant Immunisation will be recorded in your baby record book, commonly called The Red Book

IMPORTANT - our reception team cannot give out any patient information including Immunisation status, this information must be checked by members of our clinical team who will need time to undertake these checks.

https://accurx.nhs.uk/patient-initiated/a82012

Thank You in advance

02/03/2026

***SATURDAY APPOINTMENTS***

Effective this Saturday 7th March, ALL Saturday pre-booked appointments will be based at our Main Brampton site rather than our Brampton White Lion building.

If you are attending for a Saturday pre-booked appointment please use the REAR disabled access doors of our MAIN Brampton site.

PLEASE NOTE: We do not offer a walk in service for appointments. All Saturday appointments must be pre-booked

This change is to ensure both our dispensary and practice teams can work from the same building
on a Saturday as opposed to opening Two sites.

Our main site rear access doors are as accessible to patients as our White Lion building and all appointments will be on the ground floor of the main building, so access and times all remain exactly as they have on a Saturday, this is just a location change across the road.

Many thanks
Brampton Medical Practice Team

02/03/2026

Are you a Qualified Dispenser seeking a new role?

We have both full and part time opportunities available working across our Brampton, Corby Hill and Wetheral sites.

Working hours are on a rota basis with hours between 7.45am -6.45pm Monday to Friday with Saturday mornings worked on a team rota basis.

If you would like more details or to apply, please click the link below:
https://www.jobs.nhs.uk/candidate/jobadvert/A2826-26-0008

Closing date 12th March 2026
Please note we reserve the right to close this vacancy early if we receive the required number of applicants

13/02/2026

Media coverage and LMC position on workload pressures