Brampton Medical Practice

03/11/2025

Tinnitus Support Group - Cumbria

29/10/2025

Updated 1:45pm – 29/10/25:
We’re pleased to report that the technical issue with the phones across some of the GP Practices has now been resolved by providers. Thank you very much for your patience during this time. 💚💙

29/10/2025

We are having issues with our phone lines this morning, please be patient while we work to resolve these issues

29/10/2025

Updated 1:45pm – 29/10/25:
We’re pleased to report that the technical issue with the phones across some of the GP Practices has now been resolved by providers. Thank you very much for your patience during this time. 💚💙

Updated 8am - 29/10/25 - this is still the case this morning for some practices with providers still working to fix the issues as soon as possible. We will keep you updated.

4:00pm - 28/10/25
We're receiving reports from some GP Practices that they are having some issues with their phone lines currently, which is resulting in limited lines/an intermittent service. This is again a wider issue with telephony providers.

💡 In the meantime, if your GP practice offers alternative ways to request appointments (such as online services or apps), we recommend using these options, wherever possible, while the phone lines are experiencing technical difficulties.

📱 you can check your local GP practice's social media or website for updates specific to your area.

Practices apologise for any inconvenience this may cause and appreciate your patience and understanding. 🙏 We hope this is resolved soon.

Please help spread the word to friends and family—especially those who may not be online or using social media to make them aware.
Thank you 💚💙

23/10/2025

Please see information below relating to the closure of Front Street Brampton between the 27th-31st October 8am-6pm daily.

21/10/2025

Information for those who can access digital services about ordering repeat prescriptions online. Once you have an NHS Login you can login via a desktop or your NHS App

Order Your Repeat Prescriptions Online 💚💙

Did you know you can order repeat prescriptions quickly and securely using the NHS App (or other available relevant apps). There’s no need to call — once set up, you can request your medication anytime, from anywhere.

Find out more about the NHS App here:
https://www.nhs.uk/nhs-app/about-the-nhs-app/

The NHS App uses secure checks to confirm your identity, and access begins as soon as you’re registered.

21/10/2025

Update 21/10/25 at 14.50 We have been advised that Brampton phones are now back up and running following a major issue affecting several practices today.Thank you for your patience.

UPDATE (5:00pm – 21/10/25)
We believe the issue affecting phone lines across some GP practices is now starting to be resolved. This was a widespread problem impacting several different telephony providers earlier today. Thank you for your patience and understanding while the issue was being investigated and fixed.

📢 Important Notice: GP Phone Line Disruptions (8:30am - 21/10/25)

We are aware of an issue affecting some of the GP practice phone lines this morning. Many practices are currently experiencing difficulties, and providers are working urgently to restore services as soon as possible. In many cases this appears to be creating an intermittent service with the lines available.

💡 In the meantime, if your GP practice offers alternative ways to request appointments (such as online services or apps), we recommend using these options, wherever possible, while the phone lines are experiencing technical difficulties.

📱 you can check your local GP practice's social media or website for updates specific to your area.

Practices apologise for any inconvenience this may cause and appreciate your patience and understanding. 🙏

Please help spread the word to friends and family—especially those who may not be online or using social media to make them aware.

Thank you 💚💙

21/10/2025

Updated 13:06 - We have been updated that this is an ongoing issue still affecting a number of practices across different telephony providers. We will update again once we have further information. We apologise for any inconvenience but this is an external issue that is out of out control.

Updated 11:10 - we have been updated by our telephone provider that this is not isolated t8 our practice, there is a wider issue and they are working to find a solution as soon as possible. This is something that is outside of the practice teams control so we do ask for your understanding. Many thanks 😊

21 October at 8.35am
We are currently experiencing an issue with our phones lines with only intermittent service and lines available. This has been reported to our provider who will try to ensure services resume as soon as possible.

If you would like to contact us to request a doctors appointment or you have any other request you can contact us via our online service using the following link:

https://accurx.nhs.uk/patient-initiated/a82012

We apologise for any inconvenience.

18/10/2025

**Access to Medical Record Information**

Patients can set up online access to view medical record information and order repeat prescriptions. You do not need to visit the practice to set up your NHS account (or the NHS App) as the service will run through all of the security checks required prior to allowing access. You will be given access from the date you register online. Please see the link at the bottom of this post to register.

If you cannot access online services, a direct application can be made to the practice. Where patients require any information from a medical record, even if its just summary information, this will need to be requested and the appropriate process including ID checks will need be followed. The practice has 28 days to process requests for medical record information (extensions can be added where a complex request is made)

If primary healthcare colleagues (dentists, opticians, pharmacists) or secondary care colleague require information as part of an appointment for care, they will contact the practice directly and request clinical input. This cannot be provided directly via our reception team.

Please remember these policies are in place to protect your personal information and our reception team are following practice policy.

Thank you in advance

https://www.nhs.uk/nhs-app/about-the-nhs-app/

18/10/2025

Is the receptionist allowed to decide if I see a doctor?

Did You Know?
Here at Brampton Medical Practice it is NOT our reception team who make the decision around your care when you request an appointment.

You submit a request:
Online
By Phone
Face to Face

Once this request is received it is sent to our "Duty Triage GP"
The Triage GP reviews all of the information you have provided and they make a decision based upon the information and additional medical record history as to the next best step. This will include who it is appropriate for you to be booked in with and within what timeframe.

YES - Our reception team will take the details on your behalf to pass to the doctor for review if you do not wish to complete the request yourself directly
YES - Our reception team will phone you back to advise of the next step, after the GP has made their assessment
NO - Our reception team do not make the decision around who is seen and when - this is a clinical decision

Does a patient have the right to refuse to tell our reception team why they want a doctors appointment?

YES - But please be aware that this may mean a delay as the GP will not be able to assess symptoms as they will have no information to base a decision upon for the current request. This may mean they ask a member of the wider team to contact you on their behalf to ask for details of symptoms so they can make an assessment.

Does a patient have to tell the receptionist what is wrong in front of everyone else waiting in reception?

NO - Patients are able to go online from home to request an appointment, phone the practice or we have Ipads available within the building that patients can use to fill in requests.

We appreciate not all patients want to or cant use digital services to request an appointment, hence we can take requests over the phone or patients can come into reception. Our team will offer to send a link to allow patients to complete requests directly or show them how to use the Ipads as it is better that patients relay symptoms directly however, our team will support those who cannot use the digital route.

We do ask that patients stand back from reception whilst others are at the desk for privacy and we are looking into ways of creating more privacy and will implement these as soon as we can.

18/10/2025

THANK YOU to patients who have taken the time to feedback to us recently (September Results).

We know there are still areas we can improve on but its always lovely for our dedicated teams to see their hard work and dedication is noticed.

*It was timely, the discussion was in depth and a plan was put in place to identify the cause of my problem.
*Because the form was easy to fill in, I was contacted & seen really quickly.
*I have never had a problem getting appointments when I needed one.
*The Doctor was so helpful and understanding.
*Team are quick to respond to requests for appointments, waiting time minimal, doctors efficient, kind and helpful. Easy to check in, online services much better than waiting on the phone for a long time. Services have improved a lot since covid and less people are waiting for hours in the waiting rooms.
*Computer screen checking myself in was extremely easy and appointment with the nurse very pleasant
*I sent a request on line asking for professional help and advice giving reasons of worries and symptoms and was promptly given an appointment to have bloods taken then an appointment to see a doctor a week later . Thankyou
*Claire is very approachable explained everything
*Mrs Margaret Holland put me at great ease, I can get quite anxious at GP appts.
*Phoned for advice, call back with an appointment & problem was treated promptly, friendly & professionally
*On time, thorough examination, lovely nurse,
*The receptionist was very helpful and we received excellent medical advice in a timely manner.
*Pretty much bang on time. Very professional and particularly nice nurse
*Very quick response from putting my request in, appointment given, Natalie is just lovely, always pleasant, chatty and really easy to talk to , felt comfortable, treat with respect . What more could you ask for
*I sent a message to the practice and received a phone call almost immediately and an appointment 20 mins later. I had a consultation and blood tests within an hour of sending the message and have a follow up appointment in 4 days time.
*Dr was very helpful and pleasant

16/10/2025

THANK YOU so much to the lovely patient who brought chocolates in for our team this morning. This is very much appreciated, their were smiles all round 😊 ❤️