Our social media accounts are monitored from 9am to 5pm Monday to Friday. Our channels cannot deal with medical issues or emergencies. If you have an emergency, please call 999. We are the largest provider of NHS services throughout Cumbria. We have around 4,000 staff that provide over 60 community and mental health services to a population of 500,000. In any one year, we see around one fifth of the population from new born babies to the frail and elderly. Our social media house rules:
NCIC social media channels will feature a variety of information from our services and partners, keeping you informed and up to date with what is happening across our trust. We're here to help in any way that we can, but we expect users to engage in a kind and respectful manner. We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion, which is why we have a short set of house rules. All users must comply with the social media platform's Terms of Use and be aware of the following:
- We will remove, in whole or in part, posts that we feel are inappropriate, or discriminatory against any individual or group.
- You are wholly responsible for any content you post including content that you choose to share.
- We will remove messages (where function allows) and report and/or block users on our social media channels who post messages at us which we believe are:
- Abusive or obscene
- Deceptive, misleading, derogatory toward or undermining (of an individual or group)
- In violation of any intellectual property rights, including copyright
- In violation of any law or regulation
- Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
- Promotional material, including links to external websites and promotions
Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported. We will not tolerate or respond to abusive messages. Concerns and complaints:
Social media should not be used for formal complaints. There is more information on how to make a formal complaint on our website. If you have any concerns about services or individuals, then please contact our Patient, Advice & Liaison Service (PALS), who can help you further. Be Kind:
When you speak to us on social media, you are speaking to a person, who will do everything they can to help you with your enquiry. Please remember to be kind, members of our team are working hard to deal with your enquiries and will respond when they have an answer for you. Anyone who is repeatedly rude and/or aggressive to members of our team will be banned from commenting and posting on our channels.
