29/04/2026
💬 Patient Experience Week Spotlight – National Enquiry Centre 📞
This week, we’re proud to share some of the wonderful feedback our teams receive.
A patient recently contacted our National Enquiry Centre for the first time, and shared how reassured and supported they felt from that very first interaction. They were immediately put at ease and guided to the right specialist for their needs—making what could have been a daunting first step feel simple and comfortable.
It’s moments like these that show how much of a difference compassionate communication and expert guidance can make.
Thank you to our National Enquiry Centre team for creating such a positive first impression and supporting our patients to be guided to the right specialist for their needs. 💙